Disaster Case Manager, Older Adult Specialist

Rooted in our foundation as Kingdom House since 1902, our mission is to help individuals and families achieve economic well-being by providing high-impact, relationship-based programming and by addressing systemic barriers to their success. Through holistic programs and services, we promote empowerment and growth in individuals and families.

In response to the May 16 tornado, LifeWise StL and many partners created the Senior Support Team to provide compassionate, client-centered support to impacted older adults. The Senior Support Team's mission is to help adults 60 and older stabilize and recover from the disaster to the extent possible given available resources.

Job Purpose
The Disaster Case Manager, Older Adult Specialist serves as a specialized advocate and primary contact for disaster-affected older adults, designing and implementing personalized recovery plans, coordinating with community partners, entering data with accuracy and guiding clients through a structured recovery process.

Primary Duties and Responsibilities

• Client Recovery & Case Management
• Serve as the main point of contact for a caseload of disaster survivors who are older adults, offering crisis advocacy, resource navigation, and detailed referral services.
• Conduct intake assessments to identify unmet disaster-related needs and develop comprehensive, individualized long-term recovery plans.
• Maintain consistent and responsive communication through in-person, phone, or virtual meetings based on client need.
• Facilitate access to housing restoration, FEMA assistance, mental health support, and other recovery services.

Data Entry & Documentation

• Record client interactions, case notes, financial expenditures, progress updates, and referrals using agency systems.
• Adhere to confidentiality guidelines and Safe From Harm protocols.

Coordination & Advocacy

• Collaborate with local recovery groups, community organizations, and other agencies to advocate for clients and ensure equitable access to resources.
• Monitor client progress, adjust recovery plans as needed, and coordinate escalation for additional support or funding.
• Maintain expertise in funding available in the community, ensuring clients are connected to the most effective and timely financial recovery resources.

Travel & Field Work
Visit clients in various settings including homes, agencies, or community locations; reliable transportation is required, with mileage reimbursement provided.

Required Experience

• Bachelor's degree in social work, public health, counseling, education, or related field required.
• Master of Social Work (MSW) preferred.
• Minimum of one year of relevant experience in case management, social services, or disaster recovery.
• Experience working with older adults preferred.
• Demonstrated ability to work effectively with diverse populations in high-stress environments.
• Able to work in a fast-paced, dynamic, collaborative environment
• Must be able to work independently and work with minimal supervision in the field
• Provide ethical and sound judgment when advocating and servicing clients in need

Technical Competencies

• Proficient in data entry, case management documentation, and knowledgeable in client management software plus general office tools.
• Proficiency in Google Workspace suite preferred (Docs, Sheets, etc.)

Personal Attributes

• Excellent communication, active listening, empathy, adaptability, attention to detail, and crisis resolution skills.
• A committed advocate, collaborator, and ethical steward of client trust and confidentiality.

Logistics

• Valid driver's license, reliable transportation, and capacity to travel for home visits and outreach activities are required.
• Participate in staff meetings, program meetings, strategic planning, and other community meetings as required
• Attend required trainings and recommended professional development and networking opportunities to advance personal and organizational capacity (paid for by LifeWise StL)

Position Details
Employment Type: Full-time (approx. 40 hrs/week)

Duration: Typically 12–24 months, contingent on funding

Compensation: Around $60,000/year with potential benefits (health, dental, vision, retirement, PTO, life insurance, etc.)

How to Apply

LifeWise StL is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please send a resume and cover letter to Samantha Knight at sknight@lifewisestl.org. In the subject line, please write "Disaster Case Manager/Older Adult Specialist."