Operations Manager-Hartford, CT

• Team and Customer Safety #1
• Timely and accurate support of sales/install/service teams
• Timely response and follow up to leads
• Productivity planning
• Manage/track inventory and related spending
• Lead team members to meet/exceed regional Rocks and consistent with Lifeway Core Values

• Supervises local/regional Field Technicians and Install and Service Coordinators.
• Supports team members with day-to-day problem-solving and troubleshooting.
• Fosters a continuous improvement culture. Tracks all key performance indicators. Uses processes and systems to improve department performance.
• Screen, Hire, Train and develop team members.
• Plans, coordinates, and delivers training for new team members and ongoing training for all assigned team members.
• Responds to team member questions and concerns, such as job dissatisfaction, conflicts with co-workers, requests for leave, etc.
• Manages team member performance, including annual performance reviews, ongoing coaching and counseling, and formal and informal rewards and recognition.
• Assists in setting operational Rocks (Priorities) aligned with Regional Rocks, monitors and analyzes operational performance against Rocks, communicates progress to team members, and leads planning to continuously improve department performance.

• Works with Install and Service Coordinator (ISC) to coordinate work schedules and assignments, including priorities and target dates, triage and dispatch.
• Work with ISC to input service call requests, receive payments up front, communicate with service tech. Oversee Service call billing if applicable i.e. parts, labor, inventory utilized
• Work with ISC and sales to ensure timely estimates are generated and sent to customers

• Use ViaNovo tools and dash boards each day and ensure that we have the equipment, parts and materials on hand for each job as scheduled.
• Identify and track costs associated with jobs, including equipment purchases, freight, permits, materials, sub-contractor costs and any other expenditures related directly to each job
• Manage vendor relationships, including: issuing PO's, ordering equipment/parts; verifying receipt of equipment and materials in conformity with our PO or non-PO orders and verifying that our vendors' invoices reflect the correct pricing and addressing any discrepancies as they occur.
• Track inventory movements daily and maintain an up to date inventory, including stock items, items assigned to jobs, non-stock items/parts and rental assets. Maintain an organized and tidy warehouse.

• Billing & Cash Collection

• Track and manage Accounts Receivable. Call on past due accounts, keep GM informed

• Secure required permits in advance of starting all new jobs as required by code/ordinance.
• Update pricing from vendors (parts, lifts misc) to ensure accurate purchase costs.
• Vehicles: manage fleet repairs, Records, PM and cleanliness.
• Ensures compliance with applicable laws and regulations and company policies.
• Building, warehouse and asset management; to include coordinate receiving, staging, organization of product, inventory management, approving supplier invoices as needed, assigning product to job cost summaries.
• Maintains current knowledge of industry regulations and best practices.
• Other actions as required by the business

• Must possess team leadership, customer service, organizational, computer, process/procedure and goal setting skills.
• Preferred experience: supervisory, construction management, customer home sales/operations and or healthcare product industry related experience and/or operations/project management.
• Strong interpersonal skills and ability to effectively communicate with teams across the entire organization
• Excellent leadership and decision-making skills
• Excellent oral and written communication skills, presentation skills, and project management skills.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• Must be able to drive a forklift

• Working conditions are normal for an office environment. Must be able to operate computer for most of workday with appropriate rest periods.
• This position may also require heavy lifting, pushing, and or pulling of equipment and materials
• Able to travel to all company locations as needed.

Salary : $65,000 - $90,000