What are the responsibilities and job description for the Customer Support Specialist position at Lifetouch?
Lifetouch has an exciting opportunity for a Customer Service Representative to join our team!
Lifetouch National School Studios Inc., part of the Shutterfly family of companies, is an industry-leader with operations in all 50 states and Canada. Employees enjoy our fast-paced, collaborative culture and the ability to directly impact our business.
Position Summary
Acts as the first point of contact for customers and ensures efficient and effective customer service is delivered.
What You’ll Do Here
- Acts as the first point of contact for customers by answering the telephone or greeting visitors/customers
- Provides general customer support, which includes answering all incoming customer calls regarding order status, order process, package and price clarification, special services, retakes, reorders, refunds, and telephone orders.
- Routes calls or directs visitors/customers to appropriate area employees or escalates customer inquiries to Assistant Studio Manager.
- Always represents Lifetouch in a professional manner, while adhering to all Company and area policies.
- Displays confidence and professionalism, even during times of stress and in difficult situations.
- Must be at least 18 years old
- High School diploma or equivalent; post-secondary coursework and/or formal customer service training preferred.
- 1-2 years of customer service experience.
- Basic computer skills, including word processing and spreadsheet software.
- Superior phone and customer service skills/etiquette.
- Excellent verbal, written, listening and interpersonal skills.
- Strong problem solving and organizational skills.
- Ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or angry customers.
This position will accept applicants on an ongoing basis until filled.
Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications, without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or other characteristic covered by law. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.
Salary : $17