Client Services Representative

We are looking for to hire a Night Shift - Part-Time Client Services Representative - Primary Responsibilities. Hours will be Monday - Thursday 5:00 PM - 8:30 PM, and occasional Saturdays

Client Engagement & Outreach

• Conduct daily outreach at the beginning of each shift and provide end-of-shift reports.
• Track client attendance using projected schedules and group attendance records.
• Initiate attendance confirmation via text message and follow up with phone calls when necessary.
• Document all outreach efforts and client communications within the EMR.
• Report client concerns, barriers to treatment, and notable behaviors to the treatment team.
• Escalate urgent client safety or well-being concerns immediately to appropriate leadership and clinical staff.

Treatment Coordination & Compliance

• Coordinate ancillary services and client support needs.
• Ensure attendance at medical evaluations, medication management appointments, and prescription refill appointments.
• Conduct compliance reviews every Monday, Wednesday, and Friday.
• Implement client re-engagement efforts and document all outreach attempts.
• Issue written notices to non-compliant clients and collaborate with the treatment team on next steps when compliance requirements are not met.
• Monitor treatment participation and ensure clients meet program requirements, including group therapy, individual counseling, case management, and medical appointments.
• Communicate regularly with case management and clinical staff regarding client needs and referrals.

Intake & Administrative Support

• Prepare for incoming admissions by reviewing intake information and coordinating necessary documentation.
• Collect copays and deductibles, establish payment plans when appropriate, and issue receipts.
• Complete consents, releases, and admission paperwork.
• Ensure all demographic, insurance, emergency contact, and medical information is accurately entered into KIPU.
• Maintain compliance with all required treatment, financial, HIPAA, and discharge planning documentation.
• Record attendance, maintain scheduling records, upload sign-in sheets, and manage client files.
• Order daily lunches while adhering to the designated budget, and upload all meal receipts through the Bill Divvy application for proper documentation and expense tracking.
• Discharge Planning & Aftercare
• Coordinate discharge planning support for clients approaching discharge.
• Communicate with Admissions regarding re-engagement opportunities for clients considering discharge.
• Notify the Alumni Coordinator regarding clients who are discharging, disengaging, or struggling in treatment to ensure appropriate aftercare support is offered.

Facility Operations & Team Collaboration

• Maintain a safe, clean, and supportive environment for clients and staff.
• Assist with inventory management, facility upkeep, and supply monitoring.
• Collaborate closely with admissions, clinical, medical, case management, and administrative teams.
• Participate in weekly staff meetings and contribute to problem-solving and program improvement initiatives.
• Adhere to all company policies and procedures outlined in the Employee Handbook.