ISS Alternate Manager

~~~ Are you ready to make a difference in peoples lives?~~~

If you are passionate about truly making a difference in the lives of others through effective management in long-term care or healthcare settings, we highly encourage you to apply for this rewarding opportunity.

Job Overview
We are currently seeking a dedicated, experienced & qualified ISS Alternate Manager to assist in oversight to operations in our Adult Day Activity Centers. The ideal candidate will possess a strong background in direct care, & operations management, ensuring that our participants with Intellectual and Developmental Disabilities (IDD) receive the highest quality of care while upholding their rights and dignity. This role requires exceptional leadership skills, a commitment to person-centered care, and the ability to offer oversight and monitoring to staff and participants.

Essential Duties & Responsibilities

• Assist in oversight to daily operations for ISS Centers served in and around San Antonio, ensuring compliance with all regulations, standards, policies, & procedures while maintaining high-quality service standards under the guidance of the ISS Manager.
• Collaborate with the participants’ service planning team such as their nurses, case manager, specialty therapist and service coordinator.
• Supervise and support ISS staff in delivering high-quality, person-centered services to participants.
• Reinforce individualized goals and outcomes that meet the unique needs of each participant.
• Foster a positive environment that promotes participants' rights, dignity, and overall well-being.
• Report facility maintenance requests, critical incidents and other facility needs or concerns to the ISS Manager.
• Conduct training for staff on special needs, behavior management strategies and crisis intervention.
• Availability to step in as PRN direct- care staff during emergencies or staff absences, as needed.
• Maintain flexibility to adjust daily schedule as needed to ensure coverage during operational hours from 7:30 a.m. to 5:00 p.m.
• Address concerns or issues raised by participants or their families promptly and effectively in collaboration with ISS Manager and interdisciplinary team members.
• Reinforce facility policies, procedures, and emergency response plans as needed
• Other essential duties or responsibilities may be assigned for the overall operations.
• Assist with planning and coordination of community outings.
• Ability to professionally interface with state representative and surveyors when necessary.
• Provide transportation support as needed using the 15 passenger ISS center van.

Qualifications

• Proven experience in long-term care settings such as home health care, group homes, assisted living homes or nursing homes.
• Experience with individuals with intellectual and developmental disabilities (IDD), elderly care and/or health care operations preferred
• Strong knowledge of individual/elderly rights and compliance HHSC regulations, preferred.
• Experience promoting individualized care plan (IPC) and reinforcing individual goals and outcomes.
• Excellent organizational and time management skills with a commitment to quality improvement.
• Ability to lead and support team effectively fostering collaboration, accountability, and a positive work environment.
• Strong verbal and written communication skills with the ability to engage effectively with participants, families, staff and interdisciplinary team members.
• A compassionate and person-centered approach with a commitment to enhancing quality experience for the Individuals we serve.

Must be over 18 yrs of age with Valid Texas Driver’s License & current car insurance; HS Diploma/GED/Degree or experience in lieu of education may be considered. Criminal background check will be required. Must be authorized to work in the U.S. and able to provide required I-9 documentation upon hire. Company uses E-Verify for verification of authorization to work in US.

Schedule: Monday to Friday (7:30 am to 5:00 pm); 8 hr. shifts/40 hours weekly

*Ability to provide coverage for ISS direct-care staff during emergencies or staff absences as directed by the ISS Manager.

Location: ISS Center in San Antonio; travel within San Antonio required

Physical Demands: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended and all other applicable laws, our Company provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

· Prolonged periods of sitting at a desk and working on a computer.

· May be required to attend additional training or employee meetings.

· Reasonable amount of standing, bending, stretching, and lifting.

· While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; climb or balance; and talk or hear.

· May require contact with blood/stool/urine and adaptive equipment. May require assistance with medical tasks as delegated by healthcare professionals

· Must be able to lift 30 pounds or more at times and assist with resident transfers as needed

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• IDD community: 2 years (Required)
• IDD: 1 year (Required)
• Operations management: 1 year (Required)
• Leadership: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $16 - $18