What are the responsibilities and job description for the Community Manager Austin position at Lifetime HOA Management?
Community Manager Austin (HOA Division)
Job Summary
We are seeking an experienced Community Manager to oversee the day‑to‑day operations of a high‑quality single‑family homeowners association (30 hours a week) while also supporting 1–2 additional portfolio communities. This role is responsible for community operations, vendor and contractor management, homeowner and Board relations, financial oversight, and compliance with governing documents and applicable HOA laws.
The ideal candidate is highly organized, service‑oriented, and capable of managing multiple priorities in a fast‑paced environment while maintaining high service standards. This position plays a key role in ensuring communities are well maintained, compliant, and positioned for long‑term success.
Community Operations
Required:
This job description is not intended to be all‑inclusive. Duties and responsibilities may be modified at any time to meet operational needs.
Job Summary
We are seeking an experienced Community Manager to oversee the day‑to‑day operations of a high‑quality single‑family homeowners association (30 hours a week) while also supporting 1–2 additional portfolio communities. This role is responsible for community operations, vendor and contractor management, homeowner and Board relations, financial oversight, and compliance with governing documents and applicable HOA laws.
The ideal candidate is highly organized, service‑oriented, and capable of managing multiple priorities in a fast‑paced environment while maintaining high service standards. This position plays a key role in ensuring communities are well maintained, compliant, and positioned for long‑term success.
Community Operations
- Oversee daily HOA operations and ensure common areas and amenities are maintained to Board of Directors (BOD) standards.
- Conduct routine community inspections (minimum twice monthly), identify issues, and drive timely resolution.
- Develop and manage preventive maintenance schedules and recurring service plans.
- Maintain accurate community records, including contracts, bids, correspondence, and maintenance logs.
- Solicit bids, negotiate contracts, and manage vendors (landscaping, irrigation, pool/amenities, security, repairs, etc.).
- Oversee contractor performance, verify scope completion, and ensure quality standards are met.
- Coordinate capital improvement and reserve projects, including scheduling, documentation, and outcomes.
- Serve as the primary on‑site liaison to the Board for assigned communities.
- Prepare board packets, meeting agendas, and operational reports.
- Provide clear recommendations and updates to the Board.
- Draft and distribute homeowner communications as needed.
- Enforce governing documents, rules, CC&Rs, and architectural standards consistently and professionally.
- Respond to homeowner inquiries and concerns with a strong customer‑service approach.
- Support resolution of escalated homeowner or board issues as needed.
- Prepare annual operating budgets and multi‑year capital plans for Board review.
- Monitor monthly financials, review variances, and provide recommendations.
- Approve expenditures within authorized limits and follow Board‑established controls.
- Support annual audits, special assessments, and large‑scale capital projects as requested.
- Manage assigned HOA portfolios and ensure consistent service delivery across communities.
- Provide guidance and support for complex operational, compliance, or homeowner issues.
- Help standardize operational processes and best practices across managed communities.
- Monitor key performance indicators (KPIs) such as response times, delinquencies, and task completion.
- Coordinate response to after‑hours emergencies and urgent issues as required.
- Promote safety practices and incident reporting across common areas and amenities.
Required:
- 2 years of experience in HOA community or property management
- Strong knowledge of HOA governance, governing documents, and best practices
- Experience with budgeting, financial reporting, vendor contracts, and project coordination
- Excellent communication, organization, and customer‑service skills
- Proficiency in HOA management software and Microsoft Office Suite
- Reliable attendance and ability to manage multiple priorities
- Bachelor's degree or equivalent experience
- 5 years of management experience (HOA, property management, facilities, hospitality, or related field)
- Industry certifications (CMCA, AMS, PCAM – CAI)
- Experience managing large‑scale or high‑end communities
- Bilingual (English/Spanish) is a plus
- On‑site within a primary community approximately 30 hours per week
- Oversight of 1–2 additional portfolio communities
- Full‑time position with a flexible schedule to meet operational needs
- Occasional evenings, weekends, and after‑hours emergency response required
- Occasional travel for training or company functions
- Annual salary starting at $65,000, based on experience
- Eligible full‑time employees may receive a comprehensive benefits package, which may include medical, dental, vision, paid time off, paid holidays, and retirement plan options with employer match.
This job description is not intended to be all‑inclusive. Duties and responsibilities may be modified at any time to meet operational needs.
Salary : $65,000