Residential Sales

Job Summary

We are seeking a reliable, detail-oriented Residential Sales Support Specialist to join our growing garage door company. This role is the main inside contact for new and existing residential builder accounts. You will answer inbound calls, guide builders and their homebuyers through the showroom, and accurately enter and manage orders from quote through delivery, while supporting outside sales in growing builder relationships.

Key Responsibilities

Inbound Calls & Customer Service:

· Answer inbound phone calls promptly and professionally, routing calls to the right department or staff member.

· Take messages and return callbacks in a timely manner.

· Respond to questions on product availability, pricing, order status, and delivery or installation schedules.

· Capture new leads from inbound calls and pass them to outside sales.

Showroom:

· Greet builders, homeowners, designers, and walk-in customers visiting the showroom.

· Walk customers through product displays, explaining door styles, materials, colors, window options, insulation, and opener upgrades.

· Help homebuyers make selections and document their choices for accurate order entry.

· Schedule showroom appointments for builders' homebuyers.

· Keep showroom displays clean, organized, and current, with up-to-date samples and literature.

Order Entry & Processing:

· Receive orders from builders by phone, email, portal, and outside sales reps, and enter them accurately into the order system.

· Review plans, takeoffs, and quotes to confirm products, sizes, quantities, options, and pricing before entering.

· Set up job and lot information, delivery addresses, and delivery or installation dates for each order.

· Process change orders, add-ons, returns, and credits.

· Verify builder-specific pricing, contract terms, and purchase order requirements.

Existing Builder Accounts:

· Serve as the day-to-day contact for assigned builders, superintendents, and purchasing staff.

· Provide order confirmations, status updates, and delivery schedules.

· Coordinate with the warehouse, purchasing, scheduling, and installation teams to meet builder timelines.

· Track backorders and lead times, and communicate delays proactively.

· Resolve order errors, shortages, damages, and billing questions.

New Builder Accounts:

· Set up new builder accounts, including credit applications, tax exemption forms, and contact information.

· Enter builder pricing agreements and standard option packages into the system.

· Onboard new builders on ordering procedures, lead times, and communication process.

· Support outside sales with quotes and follow-up for prospective builders.

Administrative Duties:

· Maintain accurate records of jobs, orders, and communications.

· Run open-order and backlog reports.

· Assist with invoicing and job closeout as needed.

Skills and Qualifications

· 2 years of order entry, customer service, or inside sales experience required (garage door, building materials, or residential construction preferred)

· Friendly, customer-facing demeanor and comfort working with walk-in customers

· Strong communication skills, both in person and over the phone

· Basic understanding of garage door products and services (training will be provided)

· Ability to read blueprints and takeoffs is a plus

· Proficient in ERP/order entry systems, CRM software, and Microsoft Office, including Excel

· Highly organized with a proactive and customer-first attitude

· Comfortable managing multiple builders, priorities, and deadlines in a fast-paced environment

· Detail-oriented with excellent accuracy in data entry

Job Type: Full-time

Salary: $24.00 depending on experience

Benefits:

· 401(k)

· Dental insurance

· Health insurance

· Paid time off

· Vision insurance

Schedule:

· 8 hour shift

· Day shift

· Monday to Friday, 8am-4pm

Supplemental pay types:

· Bonus pay

Pay: From $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 3 years (Required)
• Order entry: 2 years (Required)
• CRM software: 2 years (Required)
• Sales: 2 years (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $24