Regulatory Document Delivery Analyst I/II

Summary

Job Description:

This position is responsible for the delivery and availability of Health Plan regulatory documents through printing and display in all electronic mediums employed by the enterprise. The incumbent ensures compliance with federal and state regulations and BCBSA in delivery of key compliance documents including, but not limited to, Subscriber Contracts, Summary of Benefits and Coverage, Medicare regulatory documents, and other customer notifications regarding product and contract updates.

Essential Accountabilities

Level I

• Responsible for coding and maintenance of the document production system. Configures the content and documents business rule script coding to the document requirements design specifications, tests content of business rule scripts to ensure accuracy and quality for each business rule script condition statement, creates testing scripts for both content and document testing, and identifies benefit data requirements to complete testing. Adheres to all regulatory requirements and internal controls.
• Creates the regulatory document requirements outlining the design structure, benefit field requirements, process flow specifications and business rule script coding configuration. Develops test scripts to ensure quality and compliance for documents available both in print and via online mechanisms. Responsible for developing strategy, gaining approval and documenting requirements for the maintenance of the document production system.
• Ensures regulatory documents are ready for print and issued within regulatory timeframes.
• Analyzes requests for mandates, benefit changes, and account specific changes to determine impact to existing document production system.
• Identifies and documents new processes and procedures related to document production with the introduction and implementation of new technologies or system upgrades.
• Works in partnership with Corporate Publishing/Document Services providing document project and application requirements for naming conventions, document formats and output composition. Works with internal areas to obtain clarification of product benefits coded in benefit systems.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.
  
  

Level II (in addition to Level I Accountabilities)

• Leads document system configuration changes and new configuration requirements, including configuration analysis, design, build, test and documentation. Identifies, documents and works with internal staff on enhancements required to Stepwise/PCMS and the benefit XML to produce regulatory documents.
• Creates complex regulatory document production requirements. Determines time and resource needs and translates high level user and business requirements into detailed document configuration.
• Analyzes all group and product benefit and rate information support systems (e.g., Contract Development System, Stepwise, PCMS, Seibel, or membership systems).
• Manages implementation and mailing of group and member notices.
• Strategizes with management on best approach to implementing new documents or completing system maintenance. Acts in a consultative capacity to provide professional technical expertise in determination of suitable approaches to implementation and issuance of regulatory documents.
• Identifies and leads projects to implement approved process improvements and new technologies or system upgrades. Prepares and delivers necessary written and oral presentations.
• Coaches, mentors and trains less experienced team members. Oversees document system code development and production quality.
• Serves as the Regulatory Document Delivery system subject matter expert (SME).
  
  

Minimum Qualifications

NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.

Level I

• Four or more years of relevant business systems analysis experience or Associates Degree in Computer Science, Business Administration or other relevant field with two or more years’ experience working in a technical environment. A combination of education and experience may be considered.
• Familiarity with State and Federal legislative mandates and BCBSA requirements.
• Knowledge and understanding of health insurance products with benefit detail, financial arrangements, and the Stepwise/PCMS, PEGA/SAHC or similar systems preferred.
• Demonstrated proficiency utilizing the tools and systems provided for regulatory document production. Detailed understanding of the functional process flows, XML structure and content, benefit systems, and document production systems. Ability to write and translate business and system requirements.
• Ability to identify root causes and workflow problems and determine innovative solutions and opportunities to meet process and production goals within compliance constraints.
• Excellent written communication skills including a minimum of two years’ technical or business writing experience.
• Knowledge of standard project methodology and quality testing programs.
• Strong analytical ability and problem-solving skills.
• Ability to adapt and respond to the diverse and unexpected situations normally encountered in the marketing and service occupations and maintain professionalism and poise under pressure. Ability to prioritize assignments, work independently and handle confidential information with discretion is essential.
• Capable of establishing constructive relationships with internal staff of all levels. Ability to strategize with management staff.
• Demonstrated proficiency in Microsoft Office Suite (Word, Excel, Teams, SharePoint and PowerPoint).
  
  

Level II (in Addition To Level I Qualifications)

• Six or more years of relevant business systems analysis experience and development and coding experience or Associates Degree in Computer Science, Business Administration or other relevant field with four or more years of relevant business systems analysis experience. Bachelor’s degree preferred.
• Four years of progressive regulatory document delivery development consistently demonstrating accuracy and proficiency in creating document strategy, document requirements, and implementation for both standard and complex documents.
• Extensive knowledge and understanding of the Health Plan products, benefit detail, financial arrangements, and the Stepwise/PCMS, PEGA/SAHC systems.
• Demonstrated ability to independently manage the implementation of new and innovated documents in support the corporate strategies.
• Demonstrated ability to write and code business rule scripts and to interpret, define and apply content of the benefit XML.
• Demonstrated advanced proficiency in Microsoft Office Suite (Word, Excel, Teams, SharePoint and PowerPoint).
  
  

Physical Requirements

• Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer.
• Ability to travel across the Health Plan service region for meetings and/or trainings as needed.
  
  

One Mission. One Vision. One I.D.E.A. One you.

Together we can create a better I.D.E.A. for our communities.

At the Lifetime Healthcare Companies, we’re on a mission to make our communities healthier, and we can’t do it without you. We know inclusion of all people helps fuel our mission and that’s why we approach our work from an I.D.E.A. mindset (Inclusion, Diversity, Equity, and Access). By activating all of our employees' experiences, skills, and perspectives, we take action toward greater health equity.

We aspire for our employees’ interests and values to reflect the communities we live in and serve, and strongly encourage all qualified individuals to apply.

Our Company Culture

Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing an inclusive workforce, innovative thinking, employee development, and by offering competitive compensation and benefits.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Compensation Range(s)

Level I (E1): Minimum: $60,410 - Maximum: $84,000

Level II (E2): Minimum: $60,410 - Maximum: $96,081

The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

Please note: There may be opportunities for remote work on all jobs posted by the LBS Recruitment team. This decision is made on a case-by-case basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.