What are the responsibilities and job description for the Front Desk Receptionist - Medical Office position at Lifestream Health Center?
Lifestream Health Center is a fast-growing, patient-centered Pain Management Practice with our main location in Bowie, MD. Our mission is to revolutionize acute and chronic pain management care through providing evidence-based service that is caring, and patient-centric. We focus on accurate diagnosis and effective treatment to improve the lives of our patients and encourage healthy behaviors.
We are looking for a self-starter with a professional and positive attitude looking to join a fast-paced and fast-growing pain management clinic.
Responsibilities Include:
- Answer phones in a professional and timely manner.
- Greet patients as they come in with a friendly, and professional welcome.
- Schedule appointments for callers, and follow-ups for patients in the office.
- Check-in and Check-out patients
- Address messages in EMR
- Address Patient Cases in EMR that have been assigned to you
- Collect Copays, Co-Insurance, deductibles, and balances.
- Coordinate with Billing on how to address the scheduling of patients with balances that are not being paid.
- Create paper files for the first few appointments of new patients.
- Scan paper files of new patients to begin formal EMR.
- Check voicemail and place return phone calls to book appointments and aid patients.
- Other duties as assigned.
Skills Required:
- 1 year Medical Office experience
- Must be organized, detail-oriented, and able to multi-task.
- Strong customer service skills; both in person and on the phone
Practice is open Monday through Friday. The ability to work flexible hours is a must.
Athena EMR experience a plus.
It is the policy of Lifestream Health Center to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.