What are the responsibilities and job description for the Account Coordinator position at LifeStation?
Description
Account Coordinator
UNION, NJ
LifeStation is seeking an Account Coordinator with a genuine desire to help others and a track-record in client success, building relationships and communications. As an Account Coordinator on our Client Support team, you will communicate directly with clients, primarily through email and phone, and work closely with our internal Account Management, Claims and Customer Service teams to ensure a flawless relationship between LifeStation and our clients. If you are passionate about delivering outstanding support and delighting clients at every turn, this is the role for you.
What You Will Be Doing:
- Foster and grow relationships with our partners, offer personalized service and support them in their goal of providing exceptional care to their members
- Operate as the lead point person for client relationships
- Support LifeStation clients and liaise with Client Operations and Account Management to ensure client success
- Regularly review client escalations to ensure their timely resolution, and proactively identify ongoing issues with internal support teams
- Assist new clients with their account onboarding, ensuring that clients are realizing their objectives. Help them measure their success by understanding trends on the account and providing timely and relevant data and reports.
What's In It For You:
From the moment you walk into our beautiful offices, you get the right entrepreneurial vibe with all the excitement and benefits you’d expect. However, LifeStation is serious about fostering a healthy work/life balance and time spent with the team will confirm that. Most importantly you will have the chance to surround yourself with some of the best and brightest people around, working together to help ensure the safety and security of people across the United States.
Benefits and Perks:
- Chance to grow by working with an experienced and talented team
- Entrepreneurial work environment with the freedom to get things done
- Make a true impact on our company and products with high-visibility and possibilities for career growth
- Excellent location close to highways and public transportation
- Excellent Comprehensive Insurance Coverage
- 401(k) Retirement Savings Plan & Employer Match
- Company Paid Life Insurance
Requirements
Requirements:
- 3 years of experience in customer service, client success or account management
- Outstanding verbal and written communication skills, in person and on the phone
- You thrive in a team-based environment
- You have a passion to help others
- You possess creative problem-solving skills
- Ability to establish and grow meaningful relationships with clients and colleagues
- Comfortable working in a fast-paced, dynamic environment
- Bachelor’s degree preferred
Salary : $19 - $22