Front Desk / Medical Receptionist – OB/GYN Office

Company Description Lifespring Women’s Healthcare is a patient-focused OB/GYN clinic dedicated to providing personalized, compassionate care for patients at every stage of life. The practice offers a full range of services, including routine wellness exams, pregnancy care, and specialized gynecologic services, with an emphasis on education and overall well-being. The team of providers and support staff works to create a comfortable, informative, and empowering experience at each visit. Lifespring combines medical expertise with a supportive environment, ensuring patients feel seen, heard, and cared for. The clinic is also committed to fostering a positive workplace culture that supports professional growth and high-quality care.

Role Description This is a full-time, on-site Front Desk / Medical Receptionist role located in Bentonville, AR. The Front Desk / Medical Receptionist serves as the first point of contact for patients, greeting them warmly, checking them in and out, verifying insurance information, and updating demographic and medical records in the practice management system. Daily responsibilities include answering and routing phone calls, managing voicemails, scheduling and rescheduling appointments, and providing accurate information about clinic processes within the scope of the role. The position also supports the clinical team by preparing charts, confirming appointments, collecting copayments, and coordinating patient flow to ensure timely visits. Additional duties may include handling patient forms, obtaining necessary signatures, maintaining a clean and organized reception area, and assisting with other administrative tasks as needed.

Qualifications

• Experience with core front desk and Receptionist Duties, including greeting patients, check-in/check-out, and managing patient flow.
• Strong Phone Etiquette skills, including professional communication, accurate message taking, and efficient call routing.
• Proficiency in Appointment Scheduling, including booking, confirming, rescheduling, and coordinating follow-up visits.
• Familiarity with Medical Terminology and working in a Medical Office environment or similar healthcare setting.
• High school diploma or equivalent; additional training or certification in medical office administration is a plus.
• Comfort using electronic health records (EMR) and standard office software; ability to learn new systems quickly.
• Strong attention to detail, organizational skills, and reliability in handling confidential patient information (HIPAA awareness).
• Excellent interpersonal and customer service skills, with the ability to support patients and team members in a respectful, inclusive manner.