What are the responsibilities and job description for the Help Desk Technician position at LifeSpring Health Systems?
Put your passion for compassion to work at LifeSpring Health Systems We're the community mental health center serving eleven counties in Southern Indiana for more than 50 years. You will work with an organization that assists individuals who are overcoming mental illness and addiction. We treat the whole person with an integrated approach and now offer basic medical care through our Federally Qualified Health Center. Our team atmosphere affords you the opportunity to collaborate with experienced professionals to provide the highest quality service to clients. We offer competitive salaries, flexible schedule options, a chance to move up in the organization, and a full benefits package including generous paid time off.
Bored? Like a challenge? Our fast-paced environment offers variety in your daily routine Live across the river? We offer partial bridge toll reimbursement In school? Earn while you learn through tuition assistance Getting back on your feet? We're a caring group of people and welcome you Changing careers? Let us show you how rewarding our work is and how much good you can do. Non-traditional? We are a progressive organization, dedicated to helping people - including our staff - be successful
Join the team that makes a difference in people's lives
We are seeking a Help Desk Technician to join LifeSpring Health Systems' Information Technology Team. This position will assist the IT Team with help desk calls and desktop/hardware support. This position will consist of approximately 75% Helpdesk and 25% hardware break-fix and support. Must be able to work until 5:30 PM.
Job Requirements:
- Associate Degree in Information Technology or equivalent experience preferred.
- Three to five years of Help Desk or Desktop Support experience.
- Help Desk call tracking software, Windows 10 and 11, GSuite Software (Mail, Docs, Sheets, Meet).
- Experience in healthcare a plus.
Necessary Skills:
- Good communication skills, written and verbal
- Strong organizational skills; ability to multitask; detail-oriented
- Work with end-users to identify and deliver required PC service levels.
- Assist in providing training and support to end-users and staff on computer operation and other issues.
- Receive and respond to Help Desk calls and/or e-mails regarding software and/or hardware problems.
- Assist with the deployment of new software and scheduled software updates.
- Install, configure, test, maintain, monitor and troubleshoot end-user workstation hardware, networked peripheral devices, and software.
- Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end-users, and recommend and implement corrective hardware solutions, including off-site repair and equipment delivery as needed. repair as needed.
Benefits include:
- Kentucky residents using tolled bridges in commute receive a stipend to defray this cost
- Health insurance
- Dental insurance
- Vision insurance
- Flexible Spending accounts
- Life and Long Term Disability insurance
- Short Term Disability insurance
- 401K Retirement Plan Pension Plan
- Tuition Assistance
- Paid Parental Leave
- And more
Job Type: Full-time
Pay: From $16.00 per hour
Education:
- Associate (Preferred)
Experience:
- Help desk: 2 years (Preferred)
- Google Suite: 2 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- New Albany, IN (Preferred)
Work Location: In person
Salary : $16