IT Field Services Technician II

Position Summary

We are seeking a dedicated and skilled IT Field Services Technician II to join our team. This role involves providing comprehensive onsite IT support across multiple Lifespark Senior Living sites, ensuring the smooth operation of our network infrastructure, and delivering exceptional end-user support. The successful candidate will be responsible for going onsite to multiple sites for network upgrades, creating detailed documentation, and assisting users with technical issues. A company car or mileage reimbursement will be provided to facilitate travel between sites.

Position Functions and Responsibilities

· IT Support for Multiple Sites: Provide on-site and remote IT support to all Senior Living sites, ensuring all systems are functioning optimally and addressing any technical issues promptly.

· Network/Hardware Upgrades: Provide on-site support for network and hardware upgrades. This includes laptops, tablets, phones, routers, switches, and other devices as necessary.

· Documentation: Create and maintain comprehensive documentation for network configurations, IT procedures, and troubleshooting guides to ensure consistency and ease of access for the IT team and end-users.

· Travel: Utilize the company car or personal car with reimbursement to travel between sites as needed, ensuring timely support and maintenance of IT systems.

· Projects: Participate in projects as assigned.

Qualifications

Any ideal candidate will have…

· Certifications: A and Network Certification, or equivalent hands-on experience

· Travel: Ability to travel daily; occasional overnight stays required for sites located 4 hours away

· Experience: 3–5 years of technical support experience

· Technical Proficiency:

o High proficiency with Windows desktop operating systems and Microsoft Office Suite

o Familiarity with identity management platforms such as Azure AD and Okta

o Ability to install and configure technical equipment, including printers, switches, wireless access points, and other hardware

· Adaptability: Strong ability to learn, adopt, and maintain emerging technologies

· Communication: Effectively collaborate with both technical and non-technical staff

Education

· Associates degree in Computer Science or equivalent work experience

Schedule: Monday- Friday 8-5 (some flexibility) with occasional weekends
Wage: $65,000-80,000 annually, depending on experience.

Benefits:

• Annual reviews with wage increases
• Paid time off & paid holidays
• Medical, dental, vision benefits
• 401k company match
• Employee Referral bonuses
• Tuition reimbursement and nursing loan forgiveness
• Flexible scheduling
• Career development

Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we’ve been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That’s where our people come in – from accounting and health technology to front-line nurses, advanced practice professionals, caregivers and everything in between, we are all invested entrepreneurs focused on helping people age magnificently.

Our Lifespark culture has created not only an award-winning workplace — earning Star Tribune Top Workplace 11 times, Minneapolis Business Journal Best Places to Work three times, and Top USA #1 in Healthcare — but a place where you have the room to be creative, make a difference, and have a purposeful, direct impact on how people age. Lifespark’s full continuum of services offers a breadth of roles with the support to grow your career. To see the experience we are creating, watch our award-winning video Going South – this is the experience you will help create at Lifespark! Changing the age-old story starts with you – let’s get you hired.

It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to age, race, creed, color, disability, marital status, sex, gender identity, national origin, ancestry, sexual orientation, arrest record, conviction record, military service, use or nonuse of lawful products off the Employer’s premises during nonworking hours, or declining to attend a meeting or to participate in any communication about religious matters or political matters, or any other status protected by federal, state, or local law.