Program Coordinator-Healthcare Initiatives

Description

STATUS: Full-time, 37.5 hours a week, Non-exempt 

HOURLY RATE: up to $25.00 per hour

SUMMARY

Lifespan is a trusted, mission-driven, regional nonprofit dedicated to helping older adults take on the challenges and opportunities of longer life. We are great place to work where staff can grow professionally in a supportive and inclusive environment.

The Program Coordinator triages and assigns new referrals to the Lifespan Community Care Connections (CCC) team. This position communicates with internal and external referral sources to gather necessary information and resources, so clients are served as timely as possible. Care options, solutions and guidance navigating challenging systems is provided along with linkage to appropriate services. 

The Program Coordinator maintains relationships with professional referral sources and supports the program director by providing education about Lifespan care management and the CCC program.

DUTIES AND RESPONSIBILITIES

1. Review and process CCC program referrals

• Review all referrals that come through the CCC referral line or email
• Triage and assign referrals to the team 
• Communicate with referral sources
• Update client system database 
• Work collaboratively with the LPN Program Coordinator

2. Provide Care Management  

• Accept case assignments and assist team in reducing delays in service 
• Complete comprehensive in-home assessments to determine needs 
• Create and implement care plans that meet client needs and preferences 
• Monitor status of care plans and revises care plans as needed 
• Provide information and referral, connection to long-term care services, advocacy and benefit & entitlement counseling 

3. Assist with Quality Assurance activities 

• Participate in program chart reviews, as directed 
• Communicate with Director any quality assurance concerns 

4. Participate as a member of the inter-agency team 

• Participate in all Lifespan staff meetings and trainings 
• Participate in all CCC program meetings and trainings 
• Participate in Quality Assurance activities
• Accept and seek guidance and supervision 

5.   Timely completion of all required documentation and data entry into appropriate database. 

6. Maintain up to date professional knowledge of the geriatric field, with special focus on community services, entitlement benefits, clinical skills and competencies through reading, workshops, and conferences.     

7. Is aware of and actively supports Lifespan’s initiative of being collaborative and community- focused, innovative and culturally competent. 

8. Other duties as assigned by supervisor. 

Requirements

QUALIFICATIONS

EDUCATION: Bachelor or Master of Social Work or equivalent degree in the fields of health and   human services. 

EXPERIENCE:  At least one year of experience coordinating community-based services for older adults. 

PHYSICAL AND MENTAL REQUIREMENTS

· Must be able to meet with clients in their homes. 

· A portion of the work is performed at a desk or at a personal computer station on Lifespan premises. 

· Excellent verbal, written and telephone communication skills are required. 

· Strong written and computer skills needed. 

· Interface with all levels of personnel. 

· Ability to maintain composure under strict deadlines and difficult situations. 

· Ability to work in multi-cultural situations. 

· Ability to self-manage time and schedule.

· Access to reliable transportation.  

· Valid NYS Driver’s license 

Lifespan offers great benefits including:

If working 37.5 hours, the following benefits are available

Vacation (21 days) 

Sick (10 days)

Personal Time (3 Days)

Holidays (11)

Medical Insurance (3 options)

Dental Insurance (2 options)

Vision (2 options)

Flexible Spending Account

Health Savings Account with company contribution

403(b) Retirement Program (company match after meeting eligibility)

Hybrid Work Schedule may be available after successfully completing the probationary period

If working less than 37.5 hours, accrued time is pro-rated.

Salary/Hourly Rate

Multiple factors will be considered for salary/hourly determination including, years of relevant service, skills required, education, and internal equity, 

Lifespan is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, gender identity/expression or any other protected characteristic. Lifespan will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical and mental limitations of qualified employees and applicants with disabilities. 

Deadline to Apply: Open until Filled

Salary : $23 - $25