Donation Liaison

LifeSource is hiring a Donation Liaison to play a vital role in building trust and relationships with potential donor families and healthcare teams in their designated regions - with the goal of increasing advocacy for organ, eye and tissue donation and creating invested hospital partners supporting donation.

This includes carrying out individual donation decisions, achieving authorization for donation, advocating for potential donors and recipients, and collaboratively developing approach plans, ongoing family support, and communication. The Donation Liaison will also serve as the LifeSource expert for assigned hospitals and territories, including the delivery of education and training to maximize the donation process within hospitals, driving program policy development and health system alignment, tracking performance targets, leading action plan development, and utilizing hospital and internal data and key performance indicators to drive outcomes through oversight, analysis and sharing feedback.

This role is similar to an account manager.

As a Donation Liaison, you’ll advance our life-saving work by performing the following job duties:

Authorization

• Carries out authorization processes in the absence of first-person authorization. When FPA is present, carry out this fulfillment and individual donation decision.
• Guides families and hospital care teams through donation processes with respectful consideration of culture, beliefs, and grieving process.
• Responsible for authorization and family support processes from time of referral through post-recovery follow-up.
• Collaboratively strengthens hospital support, structure, processes in a way that leads to excellence in authorization rates.
• Accountable for overall territory and individual authorization performance metrics.
  
  

Hospital Development

• Accountable for driving growth in hospital donation program outcomes. Ongoing monitoring and analysis of donation program performance.
• Maintains a working hospital partnership through high visibility within hospital and units by developing, cultivating, and building strong relationships within hospital systems.
• When case-stopping barriers are present, partner with hospital care teams and leaders to navigate and resolve.
• Develop and implement hospital-specific donation strategic plans aligned with LifeSource donation goals and hospital-specific donation programs.
• Develops and maintains hospital-specific guidance resources for LifeSource.
• Drives consistency in process and aligns internal processes with hospital agreement requirements.
• Collaboratively reviews hospital policies and incorporates donation and industry updates.
• Independently leads hospital-based strategic implementations, including project management for quality, regulatory and process improvement initiatives.
• Provides audience-focused donation education to drive process and growth, and collaboration.
  
  

Stewardship

• Leads navigation of donation-related escalations, in partnership with hospital executive leadership.
• Leads donation-related strategies and outcomes in assigned territory.
• Leads in alignment with an equitable and diverse work environment.
• Performs other duties as required to serve as LifeSource leader and fulfill donation in assigned territory.
• Demonstrates LifeSource values.
• Provides Preceptor duties. Supervision during clinical practice and facilitates the application of theory to practice for LifeSource team members.
  
  

Qualifications

• Requires combined education and experience equivalent to seven years in healthcare, relationship management or leadership responsibilities. (this may include backgrounds such as healthcare account executives / account managers, hospice, territory manager, medical sales, chiropractic, sports medicine, nursing, social work, chaplaincy, or other related areas)
• Demonstrated calm and ability to connect in high-impact, high-emotion settings including death and dying.
• Requires experience leading project management and execution toward defined outcomes.
• Strong data analysis experience and demonstrated ability to achieve data-driven process improvement.
• Extensive background in interactive education delivery and presentation skills with adult learners with the ability to assess knowledge retention.
• Experience with strategic planning and independent project leadership.
• Must maintain a valid driver license and have reliable personal automobile to be used with company reimbursement using IRS guidelines. Able to travel within your service area regularly. Must be able to travel by air as needed.
• Ability to self-direct, prioritize initiatives and organize workload.
• Demonstrated ability to speak persuasively and lead through influence.
• Bilingual Preferred.
• Hospital EMR experience (EPIC, Cerner, Meditech, etc.) preferred.
  
  

WORKING CONDITIONS/SCHEDULE

• An established team rotation schedule of 7-day coverage per hospital donation needs, including weekdays, weekends, and holidays.
• Full-time schedule consists of three 12-hour shifts per week, 8:00am-8:30pm (will include 4 Saturdays/Sundays per 3-month scheduling block, and one night on call per month per scheduling block). Scheduled days will vary and be defined in advance.
• This position will be based out of Fargo, ND.
• Affected team members in Category II never or rarely have exposure to bloodborne pathogens and do not have a potential for this exposure or handle materials that could spread infection (less than one opportunity per month). However, they have regular interaction with staff in patient or donor areas in a hospital or clinic setting while performing their assigned job duties.
• Frequently lift and carry objects up to 30 pounds.
  
  

Projected offer rate range: $36-43/hour, based on relevant experience.

Why Join LifeSource

At LifeSource, were relentlessly pursuing a day where those in need of a life-saving or life-enhancing organ, eye or tissue transplant receive that gift. By joining the LifeSource team, you will have the chance to positively impact your neighbors in Minnesota, North Dakota, South Dakota and Wisconsin maybe someone in your very own community.

Since 1989, the LifeSource team has worked with our regions’ diverse communities to break down barriers to donation. Bringing a rich diversity of perspectives and experience to our organization at all levels strengthens our ability to serve our community and fulfill our mission. Our values embody how we engage in our work - respect, advocacy, accountability, life and innovation. More information on our continued work toward diversity, equity, and inclusion can be found on our website.

We set our team up for success by providing comprehensive on-boarding, as well as on-going personal and career development. Team members are offered traditional benefits such as health, vision, dental, and life insurance, generous PTO, and 401k matching. We also support our team through non-traditional benefits such as tuition reimbursement, resiliency coaching, and HSA employer contributions.

LifeSource is committed to creating a diverse, inclusive and welcoming workplace with opportunities for all talent to thrive. We are an equal opportunity employer and strongly encourage BIPOC, LGBTQIA , veterans, persons with disabilities, members of marginalized communities, and non-traditional applicants to apply.