Benefit Verification Specialist

Who We Are:

Our residential treatment program provides hope for clients suffering from mental health and substance use disorders, helping them ensure sustained recovery. Located in beautiful Delray Beach, Deerfield Beach, Fort-Lauderdale, Orlando, Lifeskills provides a secure and nurturing atmosphere for balanced recovery and healing.

Residential treatment program clients live in fully furnished townhomes that are professionally staffed 24-hours a day. This realistic, home-like setting allows residents to adapt their new coping skills within the local community and practice their daily routines while taking part in the therapeutic process. In our residential treatment program, we help our clients successfully transition back into their homes, family lives, and careers with newfound self-esteem, direction, and control.

Why You Will Love Working With Us!

At Lifeskills Behavioral Health, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for mental health disorders and behavioral health conditions.

Since everyone has different experiences with mental health disorders, mental health therapies must be equally as unique to address those diverse needs. Working with qualified doctoral level clinicians at Lifeskills gives individuals the opportunity to develop personalized mental health treatment plans that address their needs and help them take the next step in their recovery.

Our team’s foundation is client centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, Service, and Collaboration. We are committed to our team and our team is committed to our clients!

What We Offer:

• Collaborative environment dedicated to clinical excellence
• Multiple Career Development Pathways
• Company Supported Continuing Education & Certification
• Multiple Health Plan Design Options Available
• Flexible Dental & Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Generous Team Member Referral Program
• Parental Leave

How You Will Contribute:

Position is responsible for obtaining insurance verifications for clients seeking admission for substance use disorder and Mental Health treatment services at all levels of care. The position supports finance and admissions functions across multiple locations, helping patients gain access to life changing treatment programs. The Benefit verification Specialist is responsible for performing billing functions that enable and expedite collections. The Patient Account/VOB Cycle Specialist helps improve cash flow and participates in managing the overall health of the company's receivables.

Essential Responsibilities

1. Verifies client insurance benefit information.  
2. Verifies specific benefits and documents specifics for various plans.
3. Verifies client responsibility such as deductible and co-insurance.
4. Discusses client financial responsibilities with appropriate parties.
5. Identifies any coverage restrictions.  
6. Ensures work is performed in compliance with all company and regulatory requirements, protecting the privacy of client information.
7. Communicates benefit information to all necessary team members in a timely and accurate manner.
8. Manages and uploads patient scanned documents such as insurance authorizations.
9. Accurately documents information in the appropriate systems.
10. Reviews patient accounts

Additional Responsibilities

1. Provides backup for Revenue Cycle team, as needed.
2. Attends team meetings and trainings, as assigned.
3. Other duties as assigned.

Minimum Requirements

Education and Experience

• Associate's Degree or High school diploma with at least 3-5 years’ experience with insurance billing and collections.
• 3-5 years’ experience acting as a liaison between insurance companies and family members/guarantors.
• Prior experience in Mental Health, Substance Abuse Disorder Treatment, or behavioral healthcare field preferred

Skill Competencies

• Strong problem solving and analytical skills.
• Demonstrates a high level of Customer Service.
• Welcomes and integrates feedback form team.
• Demonstrates a high level of follow-through.
• Excellent verbal and written communication.
• Ability to exercise sound judgment and discretion.
• Excellent organizational and time management skills.
• Excellent interpersonal and relationship building skills.
• Ability to prioritize and multi-task.
• Proficiency with Microsoft Office programs.
• Demonstrates a strong belief in commitment to the goals and mission of Lifeskills South Florida.

Physical Requirements

• While performing the duties of this job, the employee will be required to communicate with peers, clients, families, other facilities and/or vendors.
• Performs duties that require the employee to sit or remain stationary for extended periods of time.
• Job performance will require the ability to move throughout the building and may require walking around facility grounds.
• While performing duties employee may be required to sit stationary for long periods of time.
• While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste or smell.
• Ability to move up to 15 pounds.

Other Requirements

• Criminal background check clearance, employment and education verification.

Lifeskills Behavioral  Health  provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunities apply to all terms and conditions of employment. Lifeskills Behavioral Health  reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.