Administrative Assistant

Job SummaryThe Administrative Assistant serves as the first point of contact for Lifeskills Counseling Services and plays an essential role in supporting the daily operations of the clinic. This position requires consistent full-time availability and involves frequent interaction with clients, clinicians, and administrative leadership. This position requires the ability to manage multiple administrative tasks simultaneously in a fast-paced, client-facing mental health outpatient setting while maintaining professionalism, discretion, and attention to detail.Responsibilities Client Communication & Front Desk OperationsService as the primary point of contact for incoming client inquiries by phone and electronic communicationProvide coverage for high-volume phone lines, including answering calls, taking messages, scheduling appointments, and directing inquiries to appropriate staffRespond to general questions regarding services, scheduling, and administrative proceduresClient Registration & Intake CoordinationCoordinate the intake process for new clients, including responding to inquiries, identifying appropriate appointment options, and facilitating timely scheduling for services. Admit clients into the EHR system and maintain accurate client records to support clinical documentation and service deliverySupport follow-up communication with individuals on waiting lists to confirm interest in services and assist with schedulingInsurance & Financial Administrative SupportUtilize the EHR system to review insurance eligibilityMaintain and update internal administrative records related to client financial informationCommunicate general billing information, balances, and payment expectations to client, when applicableOperational & Administrative SupportCoordinate with other administrative staff to manage front desk responsibilities and ensure efficient workflowAssist with appointment check-in and check-out process and support ongoing scheduling coordination for clientsMaintain an organized and professional office environment, including monitoring office supplies and administrative materialsAssist with additional administrative tasks and operational support as assignedQualificationsHigh school diploma/GED required. Associate’s degree or administrative training is preferredFluent in both English and Spanish (spoken and written) with the ability to communicate professionally with clients and staff in both languages1-2 years of administrative or reception experience in a medical, mental health, or healthcare setting preferredExcellent computer skills and knowledge of Google Workspace & Mac OS operating systemsStrong organizational skills, attention to detail, and ability to manage multiple responsibilities simultaneouslyAbility to work onsite at both clinic locations in Bushwick, Brooklyn and Woodside, Queens based on operational needsWork Schedule: This is an in-person full-time position requiring approximately 35-40 hours per week and consistent availability during clinic operating hours. The clinic’s primary administrative coverage needs include weekday afternoons and regular weekend availability to support client scheduling and clinic operations.

Salary : $17 - $20