Business Solutions Analyst

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At LSI, we are committed to delivering a range of innovative and accessible insurance solutions to protect our clients and their families from unexpected medical claims.

Our business is built on relationships, and we are looking to add to our team. We are seeking individuals that are looking to drive individual and company success, are passionate about working as a team and committed to building long-term, meaningful relationships.

We are seeking a highly motivated Business Solution Analyst to join our team.

Job Summary

The Business Solutions Analyst is a dual-discipline role serving as the primary interface between technology and business stakeholders for application development, reporting, and quality assurance. This role gathers business and reporting requirements and translates them into functional and technical designs. As a member of a small, combined BA/QA team, the Business Solutions Analyst supports quality assurance across application deliverables, including test planning, execution, and defect management. The role also provides insight and consistency for UI/UX across company websites and applications, champions emerging technologies, analytics, AI, and testing tools, and partners with IT staff to deliver business analysis and requirements gathering.

Essential Duties and Responsibilities:

Business Analysis / Requirements & Process

• Provide analysis support and technical direction within the Business Solutions team, preparing highquality deliverables and escalating complex analysis, reporting, and application development issues as appropriate.
• Partner with business users, SMEs, stakeholders, the development team, and external vendors to identify needs and improvement opportunities and translate them into detailed business requirements and technical design documentation for coding, testing, and implementation.
• Lead the design and support key business decision reports, dashboards, and charts, applying standards for automation, templates, and consistency, and act as a liaison across teams to evaluate processes and initiate system enhancements that streamline processing, reduce costs, and increase user satisfaction.
• Identify, evaluate, and embed AIdriven features (e.g., predictive analytics, naturallanguage query, anomaly detection) into products, and leverage AI/generative AI tools to accelerate delivery

Agile/Scrum Delivery, Sprint Management & Backup Scrum Master

• Work within Agile/Scrum methodology to support consistent delivery through sprint planning, backlog refinement, reviews, and retrospectives, supporting an operating cadence of releases and maintenance work.
• Partner with the Product Owner and team to refine user stories, define acceptance criteria, and align on Definition of Ready/Done, using Jira to manage epics, stories, tasks, defects, and dashboards
• Serve as backup Scrum Master as required, facilitating ceremonies, raising delivery risks early, and supporting continuous improvement.

Quality Assurance / Test Planning, Execution, Automation & Defects

• Own quality assurance for application development projects, establishing QA standards and release criteria and developing detailed test plans, schedules, and test cases that validate requirements and acceptance criteria.
• Execute functional, regression, and endtoend tests, create and maintain reliable automated test suites aligned to regression needs, and maintain traceability matrices to ensure coverage aligns with business needs.
• Monitor, triage, and debug issues using Jira for defect lifecycle management, develop defectprevention processes, and research and recommend emerging QA, AI, and testautomation tools to improve team capability and efficiency.

User Acceptance Testing (UAT)

• Own UAT for most initiatives, developing the UAT strategy and plan, defining scope and entry/exit criteria, and creating or facilitating UAT scenarios and test cases aligned to endtoend business workflows with traceability to requirements.
• Coordinate UAT readiness (environments, access, test data, scheduling), track progress, and lead defect triage with business and IT

Project Coordination / Delivery Management & Critical Thinking

• Act as project manager with development partners, coordinating timelines, deliverables, dependencies, and milestones across business, IT, and vendor partners, and maintaining delivery artifacts such as schedules, decision logs, and RAID to drive them to closure.
• Facilitate key checkpoints and compile status reports for management covering schedule, deliverable status, risks/issues, and mitigation actions.
• Monitor progress against plan and raise early flags when scope, timeline, quality, or cost objectives are at risk.

Education and Experience Requirements:

• Bachelor degree in Business/Management, Computer Science, Information Systems, or related discipline required; master’s degree preferred.
• Minimum of 8 years of progressive Business System/Informatics/Business Analysis, QA testing experience for application development lifecycles.
• QA experience gained through a direct QA role or a combined analyst/QA role.
• Prior experience collaborating with analysts, business partners, and technical teams to support requirements, testing, and delivery activities strongly preferred.
• Handson experience using AI or generative AI tools (e.g., Copilot, ChatGPT/Claude, or similar) to support development, testing, analysis, or documentation preferred.
• Longterm care and/or supplemental health insurance industry experience preferred.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities Requirements:

• Demonstrated ability to support and drive initiatives through collaboration and consensusbuilding, working across teams with a strong process orientation that balances strategic and tactical work.
• Excellent attention to detail with the ability to multitask and react to changing priorities.
• Strong written and oral communication skills, with the ability to communicate effectively between business and technical audiences.
• Ability to learn and apply new business and technical concepts to achieve business objectives, supported by strong technology skills and understanding of PCbased applications including Microsoft Office and internetbased applications.
• Working knowledge of SDLC and Agile/Scrum practices, including sprint execution and Jira for sprint planning, backlog refinement, defect tracking, and reporting.
• Strong QA discipline (test planning, traceability, defect triage, and a regression mindset), UAT leadership, and test automation competency, including designing and maintaining automated suites and using results to inform release readiness.
• Strong facilitation, organization, and coordination skills (timelines, dependencies, deliverables, and RAID management), paired with critical thinking and risk awareness to proactively identify risks and raise early flags that protect timeline, quality, and cost objectives.

Special Conditions of Employment (licenses, certificates, credentials, etc.):

• Relevant Certifications preferred: Project Management Professional (PMP), Certified Business Analysis Professional (CBAP) or equivalent work experience required

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, reach with hands and arms, and talk or listen. The employee is occasionally required to stand, walk, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Additional Information:

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description does not constitute a contract for employment.

LifeSecure offers a competitive benefit package including medical, dental, vision, Life & Disability and a 401(k) plan with an employer match, paid holidays and PTO.

We offer a hybrid work schedule and great space to collaborate with your fellow employees when you are in the office.

LifeSecure is an Equal Opportunity Employer

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