What are the responsibilities and job description for the Client Relations Manager position at LifeScience Logistics?
Responsibilities
- Establish and maintain strong client relationships, serving as the escalation point to clients and AMs.
- Define expectations and communicate them in a clear and concise manner to the AMs.
- Create a culture of accountability and success-driven recognition through team identification, communication, and acknowledgment.
- Build ties to internal teams, developing relationships and interdepartmental communication.
- Provide technical and business experience, related competencies, and situational fluency.
- Encourage/demonstrate unity behind team/agency decisions made, clearly establish objectives/priorities for client initiatives, and continue to develop, articulate, and adhere to agreed-upon strategies.
- Facilitate the management of implementation and adoption of service tools (systems and processes), understanding client processes and applications, and communicating client technology product requirements.
- Ensure adherence to best practices and standards in inventory management and distribution.
- Effectively establish, plan and organize multiple projects/clients across the team, proactively ensuring projects are delivered on time, within budget and reflective of the company’s quality standards.
- Establish a collaborative environment that leads to the identification of technology opportunities, discovery of client issues, and development of new technology materials.
- Interface with client contacts and third-party intermediaries as necessary to understand requirements and communicate related pursuit plans and activities.
- Develop client trend analysis.
- Recommend changes in operations documentation and procedures to facilitate improved operation of the delivery of engagement objectives.
- Other duties as assigned.
- Bachelor’s degree in Communications, Business or other related fields or a combination of equivalent education and experience.
- Preferred at least 5 years in account management or warehousing in the pharmaceutical industry.
- Excellent computer skills.
- Good mathematical ability, excellent organizational, communication, and interpersonal skills.
- Demonstrate the following: effective relationship building, strong verbal and written communication skills, attention to detail and organization, critical thinking, ability to learn quickly, and interest to work in a fast-paced environment.
- Deftly navigate through ERP system – Tecsys Elite, Cognos.
- Intermediate Microsoft Office skills: Outlook, Excel (including Statistics and Pivot Tables), Access, PowerPoint, Word.
- Experience with warehouse or supply chain environments.
- Understanding of supply chain transportation.
- Ability to complete invoices and conduct/track analytics related to Client performance.
- Advanced public speaking and presentation skills.
- Excellent verbal and written communication skills.
- Clear and Professional diction in English.
- Professional phone etiquette.
- Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen)
- Must be able to travel up to 50%.
- Must have a valid driver’s license.
- Work is light to medium in nature with frequent walking to perform assigned tasks.
- Must be able to communicate clearly with shippers and employees.
- Activities occur within a typical office environment.
- Equipment: Laptop computer, cell phone, fax machine, copier, and desk phone
- Systems: Outlook, Excel, Word, PowerPoint and Tecsys Elite (Warehouse Management System)
- NO AGENCIES PLEASE*