Outpatient Coordinator, Behavioral Health

Job Info

Facility: Rutherford Regional Health System

Title: Outpatient Coordinator, Behavioral Health

Job Type: Full-Time

Your experience matters!

Rutherford Regional Health System is part of Lifepoint Health , a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others.

As a Outpatient Coordinator, Behavioral Health joining our team, you’re embracing a vital mission dedicated to making communities healthier ® . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Coordinator ensures that office operations and programing in the outpatient department operate efficiently and professionally while providing a high standard of customer satisfaction. Coordinator ensures outpatient programs are compliant with all laws, rules and regulations of federal and state licensing agencies, as well as TJC standards for quality care. Coordinator oversees the work performance of the non-clinical outpatient staff. Coordinator oversees the office processes and procedures to ensure a quality patient experience.

How you’ll contribute

A Outpatient Coordinator, Behavioral Health who excels in this role:

• Monitors and completes necessary audits for patient care tracking. Handles all aspects of the admission process.

• Supports in the completion of pre-admission paperwork as applicable.

• Supports in the tracking and collection of required assessments and surveys (such as BASIS-32/CABA and patient satisfaction surveys).

• Maintains supply of therapeutic tools such as worksheets, videos, and games for clinician use. Per the therapist dictation maintains the programming schedule.

• Supports with charge reconciliation and entering as required.

• Supports team with patient group assignments and coordination efforts.

• Provides impeccable customer service to patients, families, referral sources, and stakeholders.

• Supports with vital and UDS capture as needed.

• Completes DCAR reporting in a timely and accurate fashion.

• Supports in organizing and filing paperwork.

• Maintains staff schedules and ensures staffing for the program. Monitors and records attendance including tardiness and absences.

• Audits charts. Communicates with treatment team to ensure chart compliance. Interfaces with others to ensure completion of physician follow-ups from CPE.

• Manages Family Session Schedules as required by program.Work with the business office and the utilization review department to ensure payment for services. Preform pre-certifications and concurrent reviews. Develop relationships with payer sources.

• Maintain a positive working relationship with referral sources, community agencies and organizations.

• Maintains program and patient information and data to create reports, census, and assist the Business Office in reporting.

• Schedules CPEs, nursing assessments, H&P and psychosocial assessment with appropriate clinician and per required timeframe. Schedules or completes UDS collections, including random screenings.

• Ensures orders are obtained for patients prior to starting services (as applicable).
  Actively participate in the therapist’s discharge planning needs. As directed creates appointments, starts follow up care process and completes interfacing with organizations.

• Cross trains and supports in various outpatient functions including PCA, transportation, and financial counseling.

• Conducts appointment reminder calls.

• Collects copays and deductibles as applicable.

• Manages organizational tools to ensure efficient operations including bed boards/group room assignments, treatment team schedule, flash reports, etc.

• Other responsibility and duties assigned by leadership.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits : Multiple levels of medical, dental and vision coverage for full-time and part-time employees.

• Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

• Financial & Career Growth : Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

• Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

• Professional Development : Ongoing learning and career advancement opportunities.

What we’re looking for

• Education: High school degree or equivalent preferred.

• Experience: Previous experience on an inpatient unit preferred. Must have experience with clerical duties.

• License: Valid driver’s license preferred.

• Additional Requirements: CPR certification and Crisis Prevention Training (CPI) within 30 days of employment and prior to any patient contact. May be required to work flexible hours and overtime.

More about Rutherford Regional Health System

Rutherford Regional Health System partnership with Duke LifePoint Healthcare is bringing the pieces together to transform healthcare in Rutherford County. Duke LifePoint Healthcare is a joint venture of Duke University Health System, one of the country’s leading academic health systems, and LifePoint Health, a leading healthcare company dedicated to Making Communities Healthier. These two forces joined because of the shared interest in collaborating with hospitals, healthcare providers and patients to bring high quality, innovative healthcare services to communities. Duke LifePoint combines Duke’s unparalleled expertise in clinical excellence and quality care with LifePoint's extensive resources and knowledge and experience operating community hospitals and healthcare organizations.

Rutherford Regional Health System includes the following: Rutherford Regional Medical Center, Rutherford Family Care, Rutherford East Family Care, Forest City Family Care, Chase Family Care, Polk Medical Specialties, Rutherford Orthopedics, Rutherford Urology, Rutherford Children's Care, Premier Women’s Care, The Mammography Place, and Rutherford Surgical Associates.

EEOC Statement

“ Rutherford Regional Health System is an Equal Opportunity Employer. Rutherford Regional Health System is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”

Posting Date: 2025-11-12T22:40:46 00:00

Job Schedule: Full time

Locations: 288 S Ridgecrest Ave Rutherfordton NC 28139