Congregate & Home Delivered Meals Coordinator

JOB DESCRIPTION 

LIFEPATH

POSITION TITLE:   Congregate and Home Delivered Meals Coordinator

GENERAL DESCRIPTION:

The Congregate and Home Delivered Meals Coordinator provides coordination, monitoring, administration, and data entry as a member of a three-person team.  The role also provides backup to the other Coordinators and to the Nutrition Program Director.  This position is a combination of in-office at our Greenfield office and remote work, and the usual schedule is 7:30AM-1:30PM with a requirement to work later when coverage is needed.

QUALIFICATIONS:

• HS Diploma or equivalent.
• Precise data entry and record-keeping, and adhering to existing quality assurance and  documentation standards, with a great attention to detail.
• Respectful, courteous and “customer service oriented” telephone manner for speaking with consumers, volunteers, and outside organizations.  Professional verbal and written communication skills. Good listening and engagement skills.
•  Ability to work within databases, use Microsoft Office Suite, virtual platforms, and other technology. 
• Demonstrate flexibility to multi-task and meet hard deadlines each day in a fast paced environment.  
• Collaborative, demonstrates solutions-minded, proactive approaches, assists others when needed, actively contributes to meet goals and deadlines.
• Knowledge of the social services network and previous work with volunteers is a plus.
• Must have a valid driver’s license and a reliable and insured vehicle. 

DUTIES & RESPONSIBILITIES:

Program Administration:

• Coordinate daily operations and client communications for meal delivery services
• Serve as point of contact for client inquiries and program communications
• Maintain accurate client records and database entries
• Process consumer enrollment, assessments, and eligibility determinations

Service Coordination:

• Run reports and order meals from catering company
• Communicate with outside agencies as needed
• Coordinate with internal departments and kitchen staff

Administrative Support:

• Assist Nutrition Program Director with various projects
• Coordinate distribution of  emergency food assistance
• Engage in after-hours communications as needed in emergencies
• Complete additional duties as assigned by management

SUPERVISION:

The Congregate & Home Delivered Meals Coordinator reports to the Nutrition Program Director.

ESSENTIAL FUNCTIONS

Physical 

• Visual, speaking, auditory and mobile capacity necessary:
• Capacity to see computer screens, read written material and drive a car.
• Capacity to hear and speak on the telephone.
• Capacity to communicate verbally with staff, supervisors, consumers, and community.
• Capacity for fine manipulation in the frequent use of office equipment such as computers, copy machines, fax machines, telephones, calculators, etc.
• Capacity to drive in all weather to attend required presentations, meetings and training.
• Capacity to navigate uneven terrain to attend presentations, meetings, and training.
• Capacity to climb stairs. Ability to sit or stand for extended periods of time.
• Occasional reaching and grabbing objects with both hands, twisting of hand and wrist, and pushing and pulling of objects.
• Occasional bending, squatting, and twisting to perform work functions. Occasional capacity to lift up to 25 pounds.

Mental

• Ability to understand and/or interpret complicated program instructions and laws.
• Capacity to learn and use complicated computer software
• Capacity to deal rationally and calmly with varying personalities
• Capacity to work well in a fast paced, rapidly changing environment. 

Environmental

• Work is primarily indoor office work with frequent traveling outdoors to attend required presentations, meetings, and training.
• Must be able to tolerate heat and cold of seasonal changes and indoor temperatures