What are the responsibilities and job description for the Guest Services Specialist (Homeless Shelter) -3rd shift - Weekends Fri/Sat/Sun 11pm-7am position at LifePath Thrift Stores?
Job Title: Guest Services Specialist - 1 year Human Relations or Customer Service experience required
FLSA: Non-exempt
Essential Duties:
- Provide oversight of front desk which includes answering the telephone, screening guests, and monitoring security cameras
- Maintains security of facility through routine methods
- Conducts intakes for new guests
- Provides shelter orientation tour for new guests to include a shower, processing belongings, and gather linens and toiletries
- Oversees and assigns guest chores and stock supplies
- Assist in completion of daily linen laundering as needed
- Engages shelter guests with compassion and understanding, while also setting healthy boundaries
- Documents any pertinent information regarding guests including intake, medications, scanning for services as appropriate
- Regularly walks the building and conducts bed/bathroom checks and appropriately deals with rule and/or unsafe/unsanitary violations
- Contacts emergency services should the need arise and maintain a calmness amongst the guests while situations are being handled
- Attends and actively participates in staff meetings
Other Duties:
- Any other duties as required by supervisor
- Assist in the food services area on an as needed basis
- Evaluate emergency situations and handles them when the Supervisor is not in the area
- Maintains confidentiality of all data, including guests, employee, and operational data
Education/Qualifications:
- High School or equivalent
- Must have a committed personal relationship with Jesus Christ
- Must agree with and sign LifePath’s Statement of Christian faith and be able to share that faith and knowledge with staff and guests
- Must have excellent and demonstrated interpersonal relations and both written and oral communication skills
- Proficiency with MS Office Suite, computer input, and database management
Other Factors to Consider:
- Ability to walk, stand and/or sit for long periods of time, reach, lift, bend, kneel, stoop, climb stairs, push, and pull items weighing 25 pounds or less; manual dexterity; auditory and visual skills; ability to follow written and oral instructions and procedures.
- Excellent reading and writing skills; typing/computer usage; proficient interpersonal relations and communicative skills; ability to follow written and oral instructions and procedures;
- Possess a valid Pennsylvania Driver’s License
Working Conditions:
- Inside and outside environment