LPHA Clinical Supervisor for Intake and Counseling

The Clinical Supervisor is responsible for training and support of LPHA, LPHA-Associates/Intern, and QMHP in Intake and Counseling. Core task is to ensure that services provided are in accordance with all reporting requirements and are based in a trauma informed and person driven care model. Clinical Supervisor serves as the expert of all service delivery and can train, model, and oversee all service delivery of their team members. Supervisor may also provide clinical supervision to provisional licensees within licensure requirements and agreements. Duties include overseeing all intake functions, monitoring counseling caseload and referral list. Ensuring services are provided based on UM guidelines. Supervisor must provide individual and group supervision regularly to ensure that staff fully understand their clinical expectations and are maintaining service provision and documentation standards. Supervision will consist of individual and group meetings with team members on areas in which they need additional clinical guidance. Supervisor will provide intake services as well as maintain a counseling caseload and will provide full-service array as allowed by credentials. Other duties as assigned.

Supervisor will also be responsible for approving paid time off and bi-weekly timesheet approval of team members and ensuring intake coverage when staff need to be out on leave. Will be responsible for completing performance evaluations and personnel action of team members. Supervisor ensures effective communication regarding provider operations, performance, and problems to behavioral health leadership.

The supervisor will promote a trauma-informed, culturally, and linguistically appropriate work environment ensuring all services are provided in a trauma-informed, person and family centered manner. Supervisor will embody LifePath Systems Mission, Vision and Values in all that they do.

Targets include: Direct service hours anticipated per month are 15% of work time and meet UM guidelines by level of care. Ensures 100% of screenings are completed same day for walk in services, walk-in-crises are screening within 15 minutes of presentation and triaged according to crisis procedures, and inquiries are responded to within 1 business day. All screenings that are referred to Outpatient result in an intake within 10 business days. All trainings are completed by due date. Service notes are documented into the electronic health record within 2 business days at a rate of 90% or above. Team passes audits at 90% success rate. All coaching forms, team meeting agendas, minutes, and workforce sign in sheets are uploaded by 5th of each month for the month prior.

If Bilingual and receiving stipend, employee will be available to translate for other staff as needed and will utilize approved language in the provision of services as needed.

Qualifications

Education, Training, & Experience (including licensure & certification)

• Master’s degree in Counseling, Social Work, or related field required
• Texas Licensure (LPC, LCSW, LMFT) with supervisor status required; licensed supervisor preferred.
• Has at least three years of clinical experience in the treatment of individuals with mental illness and/or substance use disorders. If a shorter time, the individual’s experience, and aptitude to learn and perform role quickly will be taken into consideration.
• Bilingual (Spanish/English) preferred.
• Must have reliable transportation and a valid driver’s license.
  
  

Knowledge, Skills, & Abilities

• Thorough understanding of CCBHC standards and UM guidelines.
• Demonstrated ability to foster collaborative relationships.
• Self-starter who works closely with all team members and takes initiative in completing tasks.
• Demonstrated ability to ensure effective communication regarding behavioral health needs and services
• Works under general supervision with moderate latitude for the use of initiative and independent judgment.
• Knowledge of the social services system and the ability to guide staff in connecting individuals with appropriate services.
• Knowledge of the current version of the Diagnostic Statistical Manual of Mental Disorders (DSM).
• Organized, detail oriented, computer proficient, and able to write clearly and professionally.
• Ability to respond to individuals with patience, empathy, and understanding.
• Excellent communication and listening skills.
• Willing and able to provide positive and corrective feedback to staff
• Able to write and communicate clear performance appraisals and improvement plans as needed for staff
• Able to develop team members’ skills, encourage growth, and encourage a sense of positive affiliation among staff
• Able to lead meetings