Quality Assurance Manager

Job Title: On Site Quality Assurance Manager

Department: Residential

Reports to: Quality Assurance Coordinator

FLSA Status: Hourly

Prepared by: Admin July 27, 2025

SUMMARY:

The Onsite Quality Assurance Manager shall utilize the offices located at the residential sites whenever possible, and is responsible for covering at least 2 Direct Support Professional (DSP) shifts per week. These shifts shall include at least one swing or overnight and one weekend shift per month.

The core responsibilities of the On-Site Quality Assurance Manager at Lifempowered (the agency) are to ensure that the agency's mission, vision, and values are reflected in every action, document, and process undertaken by our employees. More specifically, that Individual Support Plans (ISP) are a true reflection of the needs and desires of the individuals receiving support and that the residential programs are being operated in a consistently person-centered and efficient manner, in accord with Oregon Administrative Rules and Agency Policies and Procedures. While it is critical that the Quality Assurance Manager be able to work autonomously to reach desired outcomes, they also must be able to work effectively with team counterparts (Health Services Manager and Operations Manager) and as such, is in constant communication with their team and supervisor(s), as well as the Community Developmental Disabilities Program (CDDP) and Oregon Developmental Disabilities Services (ODDS) licensing team as appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

These duties may be delegated as determined by or with approval by the Quality Assurance Coordinator. However, ultimate responsibility and accountability for compliance with job duties rest with this position.

includes, but is not limited to, the ability to demonstrate ongoing competence and compliance in the following areas.

Demonstrably meeting core competency requirements as well as the ability to effectively train and coach Direct Support Professionals (DSP’s) on ISP’s, emergency preparedness, and systems.

Ensure compliance with Occupational Safety and Health Administration (OSHA) requirements and safety committee recommendations for each site within your Pod. Report any safety concerns immediately to the safety committee chair and Chief Executive Officer (CEO).

Full understanding, completion, training, scheduling, and monitoring of the Oregon Individual Support Plans (ISP) Process for individuals in comprehensive residential settings.

Work collaboratively with and provide direction to coworkers as well as the larger management team, community partners, Community Developmental Disabilities Program (CDDP), and families to build support both internally and externally for the individuals supported by the agency.

Gather information from and provide feedback to Direct Support Professionals (DSP’s) in the development and execution of the Individual Support Plans (ISP). Training of staff to create ISP documents as needed.

Attend and be a resource at all relevant CDDP monitoring and ODDS licensing visits. Use positive and critical feedback/correction as a tool to improve service delivery in all programs.

Work closely with and communicate regularly with the Quality Assurance Coordinator, providing updates on progress and activity status as requested and necessary.

Monitor all services for Oregon Administrative Rule (OAR) compliance. Immediately correct and report concerns to the QA Coordinator or other agency personnel as required.

Attend all residential site staff meetings to provide training, updates, and address any questions or concerns related to the Individual Service Plans (ISPs) or the ISP process.

Ensure each site's emergency preparedness plan is current, conduct required tabletop exercises annually, and with any new employees upon their first day of work at a specific site. Make adjustments as needed and ensure that all staff are trained, and that in-service information is recorded in both personnel files and in-service tracking software.

Review and provide feedback on General Event Report (GER) as it relates to ISP-related matters and Behavior Support Plans (in accord with Oregon Intervention System (OIS) training, OIS instructor expectations, and feedback as required). Review and provide feedback on the General Event Report

To assist the Operations Manager and Health Supports Manager, conduct regular reviews of the money management systems and medication administration processes. Report any concerns to the team and the QA Coordinator. Additionally, recommend procedural changes to the management team for their consideration.

Conduct periodic reviews, per agency schedule, of personal property lists, money control sheets, DSP training requirements, and medication and data books for the people we support.

Complete original and conduct periodic reviews of core competency checklists, money control sheets, and data books.

Review the Medication Administration Records within relevant residential sites for accuracy monthly.

Conduct mini onsite reviews for compliance with quality assurance standards at least quarterly at each location.

Coordinate efforts to ensure communication systems are routinely followed and current.

Immediately address and/or report concerns with non-compliance of communication systems to the QA and Operations Coordinators.

Clearly and accurately articulate and model person-centered practices to empower fellow employees and the people we support in their personal and professional growth. This is accomplished by:

Communicating using person-centered language.

Demonstrating the ability to frame teaching concepts in a person-centered way.

Using person-centered tools to resolve conflict between colleagues and between the people we support. Considering the interests, wants, and needs of the people we support.

Actively participating in person-centered organization meetings as needed to address changes in a productive and meaningful way.

Ensure appropriate and person-centered treatment and quality of life for people we support, including a safe and sanitary environment and high-quality learning and therapeutic programs. Work closely with family members, service coordinators, and other positive client support systems to ensure their active participation is encouraged, welcomed, and received.

Ensure all employees receive adequate training to provide support to individuals receiving services, in compliance with state administrative rule requirements and in a manner that, when possible, supports employee personal and professional growth.

After Hours Rotation - The QAM shall be part of the After Hours rotation which includes being on-call for a week at a time, as scheduled, to take calls, provide guidance and on occasion, cover open shifts in the homes. The number of weeks per year that the QAM is on the rotation shall generally be 5, but may vary depending on open positions and agency needs.

Ensure all employees receive adequate training to provide support to individuals receiving services, in compliance with state administrative rule requirements and in a manner that, when possible, supports employee personal and professional growth.

Ensure Agency compliance with all State, Federal, and local laws.

Enforce agency policies against discrimination and harassment in the workplace. Treat everyone with dignity and respect. Recognize and value diversity.

Create and maintain a workplace environment and culture where people feel free to express their opinions and disagree in an open, honest, and professional manner.

Create and maintain a workplace environment and culture where people are treated fairly and equitably, regardless of their personal preferences or choices.

Ensure that the culture of the Agency encourages all people to report misconduct or mistreatment of any kind to a member of the management team.

Address and report any and all information that might be perceived or legitimate unfair treatment in the workplace of any kind.

Ensure programs are managed and conducted in line with Federal and State rules and regulations and in compliance with agency standards, policies and procedures.

Recommend changes to policy and procedure as required. Provide input for systems redesign as it relates to programs provided and best practices in support services.

*Other duties as assigned. DOCUMENTATION, REVIEW AND COMPLIANCE RESPONSIBILITIES: Ensure the Emergency Preparedness Cover Page is submitted annually to licensing, and maintain up-to-date Emergency Preparedness Plans for each site.

Regularly check documentation in Therap to verify consistency, completion, and compliance with person centered goals.

Conduct ongoing audits to ensure communication systems are consistent and effective across sites. Ensure consistency in system and service delivery across all sites to uphold agency-wide quality standards. Review NARC sheets and risk identification tools (Pre-ISP) to ensure risk mitigation strategies are property documented and implemented.

Review and verify Personal Property Lists, Medication and Data Books. and PWS Timesheets for accuracy and alignment with current ISP documentation.

Provide Pre-ISP Coordination support, including ensuring documentation is complete and accurate ahead of ISP meetings.

Monitor and support compliance with Safety Committee protocols and ensure all required safety reviews are conducted and documented.

SUPERVISORY RESPONSIBILITIES:

While this position does not directly supervise any DSP’s, as a member of management, it is expected that performance concerns observed would be immediately addressed as necessary, then reported to the Operations Manager for follow-up.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EXPERIENCE:A Bachelor’s degree or five (5) years of management experience in the developmental disabilities, social service, or mental health field is preferred. A combination of education and relevant experience, instead of a Bachelor’s degree, will be considered.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general information, policies and procedures, and administrative rules. Ability to write reports, complete required documentation, and professional correspondence. Ability to effectively present information and respond to questions from groups of managers, people we support, families, employees, and the general public.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of abstract and concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, and schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:

Proof of eligibility to work in Oregon, possession of a current and valid driver’s license, and a driving record that meets the eligibility criteria for insurance under lifempowered's policy. Successful completion of the ODDS Criminal Background Check is required.

EMPLOYEE ACKNOWLEDGEMENT OF POSITION DESCRIPTION:

I certify that I have received, reviewed and understand the qualifications and duties described in this position description and that I am capable of meeting those qualifications and willing to perform these duties as described. Applicants and employees who are unable to perform the essential functions listed above due to a medical condition that qualifies as a disability are encouraged to notify the agency of the need for reasonable accommodation. If you have any questions regarding whether a medical condition qualifies as a disability, please contact Human Resources at ginar@lifemp.org

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $23