Case Manager

About Lifemoves

LifeMoves is the largest and most effective provider of housing and services for neighbors

experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by

providing interim housing, supportive services, and building collaborative partnerships. With 40

programs , LifeMoves gives our neighbors experiencing homelessness a temporary place to call

home while providing intensive, customized case management through site-based programs and

community outreach.

POSITION PURPOSE

LifeMoves | Palo Alto is a new program and once implemented will provide interim supportive

housing in Palo Alto 24 family units and 64 individual units. During their stay, clients participate in

holistic services tailored to each household’s unique needs and goals. Clients receive support to

build self-sufficiency and return to housing stability, including but not limited to accommodations,

meals, laundry, case management, and therapy. The team supports clients with housing,

employment, benefits, physical and behavioral health through case management, workshops, and

connection to specialized resources. At this time the program will be operating out of a hotel and

will move into the Palo Alto space when it is completed. As this is a new program, the role includes

supporting program start-up, helping create essential documents and processes, and adapting to

evolving needs as operations develop.

The Palo Alto Case Manager Interim Supportive Housing (ISH) Case Manager (CM) reports to the

site Program Director and provides case management, supports daily site operations, maintains a

safe and welcoming environment, monitors the site, responds to client needs, and supports client

check-ins, group activities, and overall site coordination. The position plays a key role in supporting

people moving toward safe, stable housing and greater self-sufficiency. They provides case

management services, life skills support, and resource connections and work in partnership with

clients to set goals, celebrate progress, and overcome challenges. Using a trauma-informed and

strengths-based approach, this position builds trust and respect, making sure clients feel heard,

valued, and supported throughout their journey.

Key responsibilities include supporting clients by connecting them to services, building support

networks, facilitating groups and activities, advocating for equitable access, and providing crisis

intervention when needed. Beyond working directly with clients, this role may help to improve the

overall program by sharing ideas, identifying service gaps, and helping strengthen community

relationships. This role maintains clear documentation, contributes to program planning and

reporting, and models professional, ethical behavior and works closely with their teammates to

provide high-quality, coordinated care. Through their efforts, staff empower clients to grow their

strengths, reach their goals, and build a better future.

Essential Job Responsibilities

 Develop and maintain individualized case plans focused on housing, employment,

benefits, and personal well-being.

 Assist clients in securing housing, preparing for employment, and enrolling in public

benefits programs (e.g., CalFresh, GA, CAPI).

 Support clients in developing life skills such as budgeting, time management, and daily

living.

 Connect clients to healthcare, behavioral health, and community resources; coordinate

appointments and transportation as needed.

 Provide advocacy, mediation, and conflict resolution between clients and external

partners such as landlords or service providers.

 Maintain accurate and timely documentation in HMIS and agency databases, including

progress notes and outcomes.

 Build and sustain strong partnerships with community agencies, government entities,

and resource networks.

 Serve as a liaison between LifeMoves and community stakeholders to enhance

collaboration and promote trauma-informed care.

 Provide crisis intervention and de-escalation support while ensuring safety and client-

centered service delivery.

 Participate in weekly case conferences, supervision sessions, and ongoing professional

trainings.

 Complete all required training within 90 days (e.g., CPR, MHFA, Nonviolent Crisis

Intervention, HMIS) and maintain continued education.

 Support site operations, including inspections, maintenance coordination, donation

management, and facility upkeep.

 Facilitate group activities or workshops that promote life skills, community engagement,

and self-sufficiency.

 Perform additional duties as assigned, including evening or weekend coverage as

needed, to support program and agency goals.

Shift Details: Sunday- Thursday 8a-4:30p

Qualifications

QUALIFICATIONS

 Associate’s Degree in a related field preferred, or High School Diploma/GED with 2-5

years of relevant experience such as housing services, outreach, or peer advocacy.

 Demonstrates care, respect, and empathy when working with individuals from diverse

backgrounds.

 Actively practices diversity, equity, inclusion, belonging, and relentless engagement

principles.

 Maintains professionalism and composure under pressure while applying de-escalation

techniques effectively.

 Open to feedback, learning, and professional development in trauma-informed and

harm-reduction practices.

 Works effectively both independently and as part of a multidisciplinary team.

 Communicates clearly, professionally, and respectfully in both written and verbal

interactions.

 Maintains accurate, unbiased, and timely documentation to ensure accountability and

compliance.

 Demonstrates strong organization, attention to detail, and ability to manage multiple

priorities.

 Proficient in Microsoft Office (Word, Excel, Outlook), databases, and case management

systems.

 Advocates for clients to access benefits, housing, and resources while ensuring

equitable treatment.

 Identifies and connects clients to community, housing, healthcare, and employment

services.

 Uses analytical and research skills to assess needs and resolve client challenges

effectively.

 Builds and maintains collaborative relationships with community partners and service

providers to strengthen client support networks.

COMPETENCIES

 Job Knowledge: Understands job duties and performs tasks with accuracy.

Commitment to

 Growth: Demonstrates a selfless commitment to others on the team, including activity-

based dependability, self- improvement activities. Actively seeks opportunities to

contribute at higher levels in service to LifeMoves and others on the team. Performance

 Improvement: Sets performance goals, establishes the approach, creates a learning

environment.

 Time Management and Reliability: Manages workload effectively and meets

deadlines.

 Proactive Collaboration: Actively seeks opportunities to partner with colleagues across

teams and functions. Shares knowledge, communicates openly, and anticipates needs

to support collective goals. Builds trust by contributing ideas, offering assistance, and

ensuring alignment to achieve results together.

Supervisory Responsibilities

N/A

Travel Requirements

This role may include small amounts of travel to training and admin events

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential

functions of this position successfully. Reasonable accommodations may be made to enable individuals with

disabilities to perform the functions. While performing the duties of this position, the employee is regularly

required to talk, hear, and communicate with others in the workplace. The employee must frequently use

hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit,

and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific

vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.

Compensation And Benefits

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves

benefits package.

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve.

We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political

affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an

employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-

cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA , or who are members of other marginalized groups are

strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review

and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the

duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be

inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of

the job holder’s responsibility.

If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685-

5880.