Case Manager EAN

ABOUT LIFEMOVES

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs , LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

POSITION PURPOSE

LifeMoves | Emergency Assistance Network (EAN) focuses on individuals and families at risk of losing their housing. EAN is a consortium of 7 social services agencies partnering to provide social safety net services in strategic zip codes throughout Santa Clara County, LifeMoves oversees 2 of the 7 zip codes. The program prevents evictions and homelessness by pairing one-time emergency rental/deposit and utility assistance with an array of services, which connect participants to other resources that help them stabilize and move beyond housing precarity.

The Emergency Assistance Network (EAN) Case Manager reports to the Program Manager and supports clients with resources that help them stabilize. This role assists with meet with landlords, educate clients on tenant rights and responsibilities, work with clients on budgets and finances, and may help solve problems between tenants and landlords to ensure successful housing. The position plays a key role in supporting people moving toward safe, stable housing and greater self-sufficiency. They provides case management services, life skills support, and resource connections and work in partnership with clients to set goals, celebrate progress, and overcome challenges. Using a trauma-informed and strengths-based approach, this position builds trust and respect, making sure clients feel heard, valued, and supported throughout their journey.

Key responsibilities include supporting clients by connecting them to services, building support networks, facilitating groups and activities, advocating for equitable access, and providing crisis intervention when needed. Beyond working directly with clients, this role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear documentation, contributes to program planning and reporting, and models professional, ethical behavior and works closely with their teammates to provide high-quality, coordinated care. Through their efforts, staff empower clients to grow their strengths, reach their goals, and build a better future.

ESSENTIAL JOB RESPONSIBILITIES

• Develop and maintain individualized case plans focused on housing, employment, benefits, and overall client well-being.
• Support clients with housing searches, employment readiness, benefits enrollment, and life skills such as budgeting and daily living.
• Connect clients to healthcare providers and community resources, assisting with scheduling, transportation, and appointment coordination.
• Accompany clients to appointments as needed to ensure access and engagement with services.
• Maintain accurate and timely documentation, progress notes, and outcome tracking in HMIS and the agency’s client management system.
• Advocate for client needs with partners, landlords, employers, or service agencies, providing mediation and conflict resolution support.
• Build and maintain partnerships with community organizations, public agencies, and system partners to improve client access to resources.
• Serve as a liaison between the agency and community stakeholders, promoting trauma-informed care practices and coordinating services.
• Provide calm, supportive crisis response and connect clients to appropriate resources when needed.
• Ensure all client services are trauma-informed, ethical, and aligned with agency values.
• Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills and maintain professional standards.
• Complete all required trainings, including initial 90-day trainings (CPR, MHFA, Nonviolent Crisis Intervention, HMIS) and ongoing Relias training modules.
• Attend continuing education opportunities to enhance expertise and uphold agency standards.
• Be available for occasional evening or weekend work as needed to support program operations.
• Provide specialized case management focused on housing retention, financial stability, and community integration to prevent returns to homelessness.

QUALIFICATIONS

• Associate's Degree in a related field preferred, or High School Diploma/GED with 2–5 years of equivalent experience in peer advocacy, community outreach, housing, or homelessness services.
• Demonstrates care, respect, and empathy for people from all backgrounds and commits to practicing DEIB principles.
• Welcomes clients with kindness, dignity, and respect, ensuring a supportive and inclusive environment.
• Maintains professional emotional regulation, remaining calm and supportive under pressure.
• Applies de-escalation techniques to ensure safety and positive outcomes.
• Exhibits a growth mindset, open to feedback, learning, and professional development in trauma-informed care, crisis support, and harm reduction.
• Works effectively both independently and as part of a team, following directions and communicating clearly.
• Maintains clear, unbiased, and professional documentation and communication.
• Demonstrates strong organizational skills, attention to detail, and the ability to prioritize tasks efficiently.
• Comfortable using technology, including phone systems, email, Microsoft Word, Excel, and databases for administrative and case management tasks.
• Advocates for clients in accessing benefits, navigating systems, and ensuring equitable treatment.
• Identifies and connects clients to community resources for housing, employment, health, and social services.
• Uses research and analytical skills to track and resolve client needs effectively.
• Builds and maintains partnerships with community organizations and service providers to strengthen client support networks.

COMPETENCIES

• Job Knowledge: Understands job duties and performs tasks with accuracy. Commitment to 
• Growth: Demonstrates a selfless commitment to others on the team, including activity-based dependability, self- improvement activities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team. Performance 
• Improvement: Sets performance goals, establishes the approach, creates a learning environment. 
• Time Management and Reliability: Manages workload effectively and meets deadlines. 
• Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge, communicates openly, and anticipates needs to support collective goals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together. 

SUPERVISORY RESPONSIBILITIES

N/A

TRAVEL REQUIREMENTS

This position requires about 30% of work time in the field traveling between agency sites, clients homes, community partner locations, client service events, and internal and external meetings. As such:

• A valid [State] driver’s license and reliable transportation are required.
• Must be able to travel throughout Santa Clara and San Mateo Counties as part of regular duties.
• Mileage reimbursement is provided in accordance with agency policy.
• Occasional evening or weekend travel may be required to attend community events or support client services.
• Must maintain vehicle insurance as required by law and agency policy.

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.

COMPENSATION AND BENEFITS

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA , or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.

If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685-5880.

Salary : $25 - $38