What are the responsibilities and job description for the Senior Product Manager position at LifeMD?
About us
LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.
To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.
About the role
LifeMD is seeking a highly strategic and execution-oriented Senior Product Manager — Healthcare Platforms & Digital Experience to lead the evolution of our AI-enabled patient and customer experiences across our digital healthcare platform. This role will focus on delivering innovative, data-driven healthcare experiences that improve patient engagement, operational efficiency, retention, and long-term platform scalability. The ideal candidate combines strong product leadership, healthcare domain knowledge, customer empathy, and technical fluency across AI, analytics, and modern digital platforms.
What You’ll Do:
- Own and drive product strategy, roadmap, and execution for key patient- facing healthcare experiences
- Lead AI-enabled product initiatives including personalization, intelligent workflows, automation, recommendation systems, and operational efficiency tools
- Partner closely with Engineering, Data Science, Clinical Operations, Marketing, Compliance, and Design teams to deliver scalable healthcare solutions
- Define and monitor KPIs focused on patient engagement, conversion, retention, satisfaction, operational performance, and lifetime value
- Translate healthcare, customer, and business requirements into actionable product capabilities and prioritized roadmaps
- Leverage data analytics and experimentation frameworks to optimize patient journeys and improve healthcare outcomes
- Ensure products align with healthcare compliance, privacy, governance, and operational standards
- Drive agile product delivery processes and cross-functional collaboration
Basic Qualifications:
- Bachelor’s degree; advanced degree is a plus
- 8 years of product management experience, preferably in healthcare, digital health, SaaS, or consumer technology platforms
- Strong understanding of AI/ML-enabled product experiences and data-driven decision-making
- Experience working with analytics platforms, experimentation frameworks, and customer engagement technologies
Preferred Qualifications:
- Ability to balance customer experience, business outcomes, scalability, and operational efficiency
- Strong communication and stakeholder management skills
- Experience in telehealth, healthcare technology, or regulated industries
- Annual Salary: $150,000 - $200,000
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (Roth 401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Flexible PTO Policy
- Paid Holidays
- Short Term Disability
- Training & Development
Salary : $150,000 - $200,000