Electronics Service and Repair Technician

Who We Are

Lifeloc Technologies is a global leader in breath alcohol manufacturing. We design, engineer, and manufacture breath alcohol testing equipment for professional use and are the single source for alcohol testing equipment, drug screening supplies and education.
Today, our highly accurate and reliable fuel cell devices are the preferred choice by professionals in countries around the world. We back everything we sell with exemplary customer service and technical support.

Job Duties

Scope and General Responsibilities:

This person is a member of an industry-leading group devoted to quality, professionalism and teamwork while troubleshooting and repairing electromechanical devices. This position requires superior phone skills, excellent technical abilities, troubleshooting aptitude and good manual dexterity while working in an ISO environment essential. Ability to work equally well in a customer support role is required.

External Qualifications:

· Electronic Associate’s degree or equivalent.

· Minimum 2 years of electromechanical assembly and repair.

· Good computer and typing skills.

· Excellent phone presence, email demeanor and people skills are a must.

· Phone troubleshooting with customers is a major part of this position. Must be able to remain polite even when customers are not understanding.

· Direct experience or significant exposure to a customer service/technical service environment.

• Ability to use basic hand and power tools.
• Ability to use electronic test equipment.
• Possesses an interest in and an aptitude for mechanics, electronics, and electrical schematics.
• Ability to operate and functionally use a computer

· Ability to solder both surface-mount and through-hole electronic components.

· Knowledge of ESD procedures.

· Versatility, and the ability to work in a small company, team environment.

Responsibilities

· Troubleshoot and repair service units to component level, as needed.

· Give input and make suggestions regarding process improvements.

· Provide phone support on all Lifeloc products by answering incoming technical support calls in a professional competent manner.

· Repair to component level, and service customer units sent to Lifeloc for maintenance or repairs, maintaining our fast 5-day turnaround.

· Issuing, tracking and maintaining rental equipment.

· Principal responder on service emails, answering incoming technical support emails in a professional competent manner.

· Record-keeping.

· Database system maintenance.

· Other duties as requested.

Relocation for this position is NOT Available

Lifeloc Technologies offers comprehensive benefits packages, including paid holidays/vacation, affordable medical, dental, vision insurance, 401k plan.'
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Benefit Conditions:

• Only full-time employees eligible

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused

Pay Frequency:

• Bi weekly or Twice monthly

Typical end time:

• 4PM

Typical start time:

• 7AM

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Soldering : 1 year (Required)
• Electromechanical Assembly and Repair: 2 years (Required)

Work Location: In person

Salary : $21 - $25