What are the responsibilities and job description for the Case Manager position at Lifeline Services?
About Lifeline
In 1997, a group of volunteers with a heart for human life founded what is now known as Lifeline. Their vision: to create a Christ-centered resource for anyone affected by an unexpected pregnancy. Did they have any idea how that vision would take root in Kirksville and reach its branches across Northeast Missouri?
Lifeline currently serves over 250 clients and 9,000 public school students a year. Our goal is to provide support and tangible resources to new moms and dads as they progress through pregnancy and into parenthood. From pregnancy tests and ultrasounds to abuse prevention education programs reaching thousands of teens in over 50 schools, Lifeline extends numerous opportunities for all to experience abundant life.
We exist to save and change lives. Want to come along for the ride? We’d love to have you aboard our mission to bring hope to families all over Northeast Missouri.
Position Overview:
The Lifeline case manager supports individuals and families in building healthy, resilient relationships through group instruction, personalized coaching, and case management. This role is ideal for someone passionate about personal development, skilled in life coaching, and committed to empowering clients through education and support services. Reports to the Program Manager.
Qualifications:
- A degree in a related field (e.g., Education, Social Work) highly desired.
- Experience in case management, coaching, or related role
- Strong verbal and written communication and active listening skills.
- Ability to guide discussions and create a collaborative environment.
- Ability to adapt to different learning styles.
- Ability to address challenges and make adjustments as needed.
- Computer skills including Microsoft Office, PowerPoint, Google Drive, etc.
- Agreement with Lifeline’s STATEMENT OF FAITH AND STATEMENT OF PRINCIPLE
- Must be a committed Christian demonstrating a personal relationship with Jesus Christ and faithfully attend church
- Ability to prepare materials, manage time, and make referrals
- Ability to adjust facilitation methods based on individual client needs and feedback.
Key Responsibilities:
Recruitment & Enrollment
- Educate new clients about all of Lifeline's services
- Foster a safe environment that encourages participation and reflection.
- Assist in program enrollments and appointment scheduling
One-on-One Coaching & Case Management
- Provide individualized coaching to clients focused on relationship skills, personal growth, and goal-setting.
- Conduct intake assessments and develop personalized action plans.
- Connect clients with internal and external support services as needed.
Digital Recordkeeping & Data Management
- Maintain accurate and timely documentation of client interactions, attendance, and progress.
- Utilize digital platforms to track outcomes, manage referrals, and support grant reporting.
- Ensure confidentiality and compliance with data protection policies.
Program Support & Collaboration
- Assist with outreach and recruitment efforts for program participants.
- Collaborate with team members to evaluate program effectiveness and improve service delivery.
- Participate in staff meetings, training sessions, and community events as a Lifeline representative.
Benefits
- Paid vacation days
- Paid personal/sick time
- Paid parental leave
- Paid holiday time
- Employer-sponsored retirement match
- Health reimbursement plan
- Cell phone stipend
- Tuition discount for staff/spouse at partner universities
- Four-day work week
- Paid certifications, professional development, and training
- Staff prayer and mentoring program
- Collaborative supportive environment
- Mission-driven work
What Our Staff Say:
The best part about working at Lifeline is . . .
“Coworkers who share the same beliefs and values, understanding supervisors, well-equipped workspaces, challenging but rewarding mission.”
“The staff work as a team of like-minded, passionate people. Our facilities are welcoming. The work we do is very fulfilling.”
"The values and the morals the company has. Having a workplace full of like minded Christians is what sets place apart from other employers."