What are the responsibilities and job description for the IT Systems Administrator I position at Lifeline Computer Solutions, Inc?

Lifeline is the #1 Managed Service Provider (MSP) in the region! We are a locally owned, dynamic company looking to add to an already awesome staff and work culture! We have been in business for 22 years with steady and progressive growth.

We have very high expectations for our staff. Do you have what it takes to join our team, and help take us to the next level? We want high performers, A players, that are great teammates and have a heart to serve. Will you exceed our expectations? If so, then please apply.

Company Perks:

Dynamic and unique work environment
Very competitive salaries
Bonuses & profit sharing
Total Benefit Package - Health Insurance, 401K (w/employer matching), PTO paid Holidays
Employer paid continuing education / certification programs
Paid health club membership
Employee birthday lunches, complimentary in-office snacks, coffee
Flexible schedule

General Summary

This is an advanced strategic technical position within the organization. The IT Systems Administrator I is responsible for the design, building, testing, implementation, and maintaining various networks, servers, and IT systems. This includes both internal systems as well as customer-facing, on-prem and cloud / hosted environments. The primary responsibility of this position is ensuring the stability, integrity, and efficient operation of Windows and Linux based systems. The person in this role will also be providing technical assistance to team members with system and network requests (escalations). Troubleshooting, critical thinking, problem solving, and meticulous documentation will be critical to the success of this position. The person in this role must have excellent customer service skills in working with clients and team members.

Essential Duties and Responsibilities:

Proven ability to support popular Microsoft technologies: Windows Server, Exchange, SQL, SharePoint, Microsoft 365 Suite, Intune, Azure/Entra ID.
Troubleshoot and resolve issues related to network, server, storage, and other infrastructure services.
Proven ability to support various virtualization technologies: VMware, Citrix, SCALE, and Microsoft HyperV.
Proven ability to design, implement, and support hosted/cloud solutions.
Experience with design, implementation, and support of various back up and disaster recovery solutions. (VEEAM experience preferred)
Remote access solution support: VPN, RDS
Communication with customers as required: Keeping them informed of incident progress.
Perform system administrator functions including Microsoft AD user/group administration, security permissions, research event log warnings and errors, resource monitoring.
Help administer and maintain user access control including but not limited to servers, applications, AD, firewalls, switches, VPN.
Train technical support staff in solving common systems-related problems.
VoIP Providers: Mitel, ShoreTel, 3CX, etc.

Additional Duties and Responsibilities:

Ability to work within a team and communicate effectively.
Business awareness: Specific knowledge of the customer and how IT relates to their business strategy and goals.
Strong documentation habits: Change control, ticketing, project status, process and procedure, topology maps, training guides, etc.
Continuous learning of new and existing technologies.
Contribute and assist in the design standards for servers, operating systems, and networks based on industry’s best practice and regulatory guidelines.
This position will require rotating 24/7 on-call and after hours / weekend work as needed.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

5 years’ experience administering Windows Server (Linux experience is a bonus)
Advanced understanding of Microsoft Server 2019 and later: AD, DHCP, DNS, and Group Policy
Understanding of VLAN’s, DMZ, QoS, VPN, etc.
Proven proficiency with PowerShell, Batch, or other scripting languages.
Understanding and knowledge of VoIP networking and implementation
Ability to effectively communicate complex IT concepts, simplistically.
Professional IT Certifications (preferred): MCSA, Azure Administrator, VMWare, or AWS.
Interpersonal skills: Telephone skills, communication skills, active listening, and customer-care.
Technical awareness: Ability to match resources to technical issues appropriately.
Service awareness of all organization’s key IT services for which support is being provided.
Self-motivated with the ability to multi-task in a fast-moving environment.

Expectations

Communicate well, all the time
Treat others with respect, be kind and be humble
Excellent attention to detail and be accountable
Solve for YES

Salary Range

$80,000 , DOE (depending on experience)
Full Benefits
This is a full time, exempt, salaried position
Flexible schedule

Salary : $80,000

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