Manager, Employee Experience & Engagement

Overview

JOB TITLE: Manager, Employee Experience & Engagement 

REPORTS TO: Director, People & Culture

The Manager of Employee Experience & Engagement leads HR initiatives focused on employee relations, engagement, and internal communications. This role ensures a consistent and positive employee experience across the organization while supporting leaders in managing performance, addressing employee concerns, and fostering a strong workplace culture.

This role acts as a key operational partner to the Director of People & Culture and serves as the primary driver of employee-facing HR programs.

Responsibilities

PRIMARY RESPONSIBILITIES

Employee Relations:

• Serve as the primary point of contact for employee relations across corporate and provider teams
• Conduct investigations, resolve workplace concerns, and ensure consistent application of policies
• Coach managers on employee relations, performance management, and conflict resolution
• Support performance review processes, including training leaders and ensuring consistency
• Provide guidance on performance improvement plans and corrective actions

Employee Engagement & Communications:

• Execute engagement strategies, including surveys, feedback loops, and action planning
• Manage employee recognition programs and employee experience initiatives
• Develop and distribute corporate communications (announcements, newsletters, etc.)
• Ensure messaging is clear, timely, and aligned with organizational priorities
• Support change management communications for HR and other organizational initiatives

Policies & Procedures

• Manage all HR policies, ensuring all are up-to-date and presenting changes and recommendations to the Policy Committee
• Manage HR processes and procedures, including leave/FMLA administration, ensuring compliance with employment laws and regulations

Training & Development

• Coordinate and support leadership development and employee training initiatives, including manager/Chief training and high-potential programs
• Collaborate with Legal on compliance-related training
• Assist with rollout and facilitation of training programs across corporate and clinical teams

Qualifications

MINIMUM QUALIFICATIONS Education and experience equivalent to: 

• Bachelor’s degree in HR, Business Administration, or related field
• 5-8 years of HR experience, with strong focus on employee relations, compliance, and engagement

PREFERRED QUALIFICATIONS 

• Master’s Degree in Human Resources, Business Administration, or related field
• Background in healthcare, provider organizations, and/or multi-site experience preferred
• Strong understanding of employment laws and HR best practices
• SHRM Senior Certified Professional (SHRM-SCP) or Human Resources Certification Institute (HCRI) Senior Professional in Human Resources (SPHR)

KNOWLEDGE, SKILLS, AND ABILITIES

• Strategic thinking and business acumen
• Strong communication, interpersonal, and conflict resolution skills
• Relationship management skills; ability to foster a cooperative work environment
• Ability to analyze and assess professional development, performance, and training needs
• Ability to analyze opportunities and develop creative solutions to complex human resource and compliance issues
• Detail oriented with strong execution skills
• Ability to maintain confidentiality
• Knowledge of federal, state, and local employment laws and regulations
• Proficiency with Microsoft Office Suite or related software