Customer Success Coordinator

Location:

• Hybrid – we expect the successful candidate to come to our Montclair, NJ office 2-3 days per week, with some flexibility to work remotely upon mutually agreeable terms.

Employment type:

• Part-time contract (20-25 hours/week)

Role Summary

• A career with LifeHikes is an opportunity to work within a global ecosystem of lifelong learners. In joining us, you are embarking on a mission to help people everywhere discover and unleash their full potential. Candidates who align with our core values are people who Get Results, Lead with Heart, are All about Others, and make Data-Driven decisions (GLAD). With humble roots in public service, we remain connected at the core level to the human touch that makes our approach so magical, even as we journey at a rapid pace towards a tech-enabled future.
• LifeHikes is seeking a Customer Success Coordinator to support logistical coordination and the production of professional development training sessions for our customers. This is an entry-level position, with the possibility of advancement depending on business needs and the candidate's interest.

Reports to: Senior Manager, Operations

Responsibilities

1. Ensure a premium end-to-end post-sale Customer experience.
2. Collaborate with LifeHikes Sales team, Coaches, Product, and Customer points of contact to understand the requirements of each engagement.
3. Prepare Customer logistics information for each training session or program (in-person, virtual or hybrid).
4. Provide LifeHikes Coaches with training content, including timing, logistics, and Customer expectations, to ensure they are fully briefed before each training session.
5. Schedule and facilitate pre-event meetings with Coaches and Customers as required.
6. Maintain accurate information for all engagements. Flag data that needs modification.
7. Develop a deep understanding of LifeHikes products, methodology, and materials.
8. Relay important info and feedback from Coaches and Customers to relevant team members for continuous improvement.

Experience & skills required:

• You are detail-oriented and organized, able to manage multiple simultaneous projects at once and set priorities.
• You have excellent communication (written, verbal, nonverbal) and presentation skills.
• You have demonstrated the ability to work independently with minimal oversight.  
• You do some of your best work when you are in a fast-paced and evolving work environment.
• You are a lifelong learner who takes responsibility for your own growth, knowledge, and development  
• You embrace and effectively utilize technology, including AI tools, to make your work more efficient
• You are skilled at collaborating with a diverse group of people, including clients and cross-functional colleagues across time zones and cultures 
• You are passionate and resourceful about making our Customers personally and professionally successful 

Experience & skills preferred:

• Startup or small company experience strongly preferred
• 2-4 years of experience in retail, customer service, hospitality, event planning, or other client-facing support role 
• Experience with using and troubleshooting issues in Zoom, Salesforce.com, and Microsoft 365
• An associate's or Bachelor's degree from an accredited higher education institution is preferred 
• Demonstrated experience in Event Planning or Project Management

Other Requirements:

• Access to a strong and reliable Internet connection in your remote work location.
• Ability to work flexible hours to accommodate events in different regions/time zones. 

Compensation

• This is a part-time contract role with an hourly rate of $25-$ 35/hour, commensurate with experience.