Hospital Development Program Manager - Central Washington

The Hospital Development Program Manager is responsible for planning, implementing, and managing customized organ and tissue donation programs at assigned hospitals and supports the key functions of the Hospital Development department, which is responsible for the deployment of the organization's strategic and operational plan and accelerating performance improvement and engagement at LifeCenter’s donor hospital partners. This role ensures hospital and donor family experiences are consistent and the highest level of quality service and outcome is achieved. The ultimate accountability is to achieve and maintain high donation rates, implement identified key donation initiatives, support case activity, build and maintain key relationships, and lead focused process improvement in all assigned hospitals.

ESSENTIAL JOB FUNCTIONS

Hospital Partner Responsibilities

• Serves as the project manager for complex unit specific or system-wide projects with a high degree of customer service, communication, teamwork and timeliness
• Collaborates with individuals at all levels internally and externally to drive high level donation outcomes and experiences
• Accurately assess account needs and proactively engage with key stakeholders using a strengths-based and solution-focused approach
• Serves as main hospital point of contact for hospital feedback, process improvement suggestions, and requests related to the hospital organ and tissue donation program
• Analyzes and organizes information identifying root causes of issues, opportunities for improvement, and generate ideas to improve the donation outcomes.
• Establishes a strong working relationship with, and serves as a knowledgeable resource for hospital administrators, physicians, nurses, and other associated health care professionals.
• Collaborates with hospital partners to develop and maintain organ and tissue donation policies at assigned hospital accounts.
• Regularly presents and facilitates meetings with hospital leadership, physicians, nurses, and associated health care professionals to assure that best practices for donation process are followed.
• Provides direct support to hospitals and clinical staff during referrals and cases.
• Maintains and assists in establishing contractual relationships with assigned hospitals for tissue recovery services.
• Assists all hospital accounts with Joint Commission, CMS, FDA, DNV, state and federal laws and UNOS requirements related to organ and tissue donation. This includes providing direct support to assigned hospitals specific to need (including educational programs, nursing staff and physician training) and establishing and updating donation policies and procedures.
• Provides standard hospital development account management to specific unassigned hospitals to assist with leaves and vacancies.
• Maintains a regular onsite presence at assigned hospital accounts to establish and enhance LifeCenter partnership with key units and contacts within the hospital.
• This position requires regular, time-sensitive travel to and from donor hospitals across the region. As such, the ability to independently and reliably commute between locations is essential to fulfilling the responsibilities of the role. Due to the nature of the work, which may involve urgent or unscheduled travel, personal driving capability is a critical operational need.

Sales & Marketing Responsibilities

• Implements strategies outlined in retention and acquisition strategy for all current and prospective hospital partners with LCNW tissue recovery agreements.
• Utilizes marketing/communications strategy and related tools, aimed at gaining additional market-segment share.
• Collaborates on the RFP process including drafting, editing, and finalizing partner proposals.
• Develops targeted training programs for hospital staff on the donation process driven by data analysis and process improvement needs.

Professional Partner Responsibilities

• Partners with Community Partner Program Manager to establish a strong working relationship with medical examiners, coroners, funeral homes, and other professional partners.
• Participates in professional and community trade events, by exhibiting or speaking.
• Collaborates with partner donation agencies in shared hospital accounts.
• Supports and facilitates training with healthcare partners in the community, including but not limited to professional associations, colleges and universities, and EMS/Law Enforcement.

Internal Partner Responsibilities

• Collaborates with internal departments to review process challenges at assigned hospital accounts, and work to implement process improvement efforts.
• Serves as a resource to internal partners regarding hospital policies, procedures, and strategic priorities.
• Provides on-site case support for referral and donor activity on a regular basis.
• Collaborates with Communications Department to create and update professional educational materials. 
• Participates in organizational work groups and projects as requested
• Supports and assists internal multi-disciplinary projects or initiatives to improve donation process or outcomes.
• Mentors new and existing Hospital Development staff, as requested.

KNOWLEDGE, SKILLS, ABILITIES

• Requires strong ability to collaborate with individuals at all levels, ability to accurately assess organizational needs and proactively engages with key stakeholders using a strengths-based and solution-focused approach
• Ability to prioritize, critically assess, and respond to customer needs voiced and implied in a timely and appropriate manner
• Excellent written and verbal communication skills with the ability to communicate effectively to a variety of audiences. Good presentation skills are necessary.
• Highly organized and analytical and can present information to others in a clear and concise format.
• Ability to work autonomously and be self-driven to own and improve outcomes and overall performance of assigned hospital donation programs.
• Outstanding ability to analyze and assess situations, create solutions to problems and motivate others.
• A proactive, solution-oriented team player.
• This individual must demonstrate operating knowledge of computers with a demonstrable, intermediate level skill (at a minimum) with Outlook, Word, Excel, PowerPoint, and other comparable software programs.
• This position may require the ability to operate specialized equipment, such as audio-visual equipment.

BEHAVIORAL REQUIREMENTS

The employee in this position must uphold the core values of LifeCenter; these include:

• Integrity: We are trustworthy, reliable, respectful, and accountable.
• Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
• Courage: We take personal responsibility and face challenges head-on.
• Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life.

EDUCATION, EXPERIENCE & JOB REQUIREMENTS

• A Bachelor's degree from a four-year college or university
• Relevant work experience can be considered as a substitution for academic requirements.
• A minimum of two years’ work experience in a health care environment or related field is strongly preferred.
• A minimum of two years of demonstrated success in sales and marketing, customer service, and public speaking is strongly preferred.
• Requires a valid driver’s license and access to an insured automobile or the ability to arrive and depart from work and work-related functions at expected times.

LifeCenter Northwest offers medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance. Employees have the option of enrolling in the following supplemental or voluntary plans: life insurance, short-term disability, accident insurance, hospital indemnity, critical illness coverage and pet insurance. Employees enrolled in our 403(b) program will receive an employer match of up to 7% after one year, employees are auto enrolled at 3% and may change their enrollment at any time. LifeCenter encourages all employees to find balance and well-being and provides all employees access to an Employee Assistance Program (EAP) and provides a quarterly Wellness Reimbursement. Employees enjoy paid holidays throughout the calendar year and earn 119 hours of PTO annually (to start) as well as Health Time Off hours that is earned 1 hour per 30 worked, paid living donor leave, two weeks paid jury duty leave after 6 months of service, and three weeks of paid parental leave after one year of service is complete. A comprehensive review of benefits can be found at https://lcnw.org/about/employment-opportunities/.

PAY RANGE

$34.03 - $49.35 Hourly

The pay range for this role is provided above. Where a candidate’s compensation falls within this range is based on several bona fide factors such as experience, tenure, and other specialized knowledge. LifeCenter Northwest is committed to providing its employees equitable and competitive compensation.

This position is eligible for compensation in addition to the base pay in the form of overtime.

LifeCenter Northwest is proud to be an Equal Opportunity Employer.

Salary : $34 - $49