Donor Family Aftercare Specialist

Essential Job Functions

Bereavement Support

• Delivers grief and bereavement support for LifeCenter Northwest donor families.
• Facilitates majority of all post donor case family follow-up, including, but not limited to phone calls, written correspondence, answering questions, and donor family bereavement needs, etc.
• Ensures donor families receive accurate and timely information regarding organ and tissue recovery and transplant outcomes.
• Ensures donor families have accurate, real-time access to information about bereavement support via website, printed collateral, email, and phone.
• Works in collaboration with the Donor Family Aftercare Coordinator to support donor family and transplant recipient communication in collaboration with transplant centers and other Organ Procurement Organizations, ensuring timely response to requests, and quality documentation.
• Support in coordinating the donor family quilt program.
• Supports donor families who experience hospital billing issues related to donation and ensure timely follow up with LifeCenter’s Accounting team for bills to be reviewed and resolved as appropriate.
  
  

Communications and Events

• Works in close collaboration with the Director, External Affairs and Donor Family Aftercare Events Coordinator on the execution of donor family events.
• Takes lead responsibility in the management of the Donation Community Facebook group and provides support with website auditing.
• Takes lead responsibility for scheduling, managing, and hosting donor family support groups (virtual and in-person).
• Provides support to Donor Family Aftercare Coordinator with the hosting of Correspondence Workshops.
• Works in close partnership with the Director, External Affairs to provide ongoing internal training to LifeCenter staff.
  
  

Partner Relations

• Engages with transplant centers through regular interaction with transplant center social workers.
• Works in collaboration with LifeCenter’s Hospital Development team to ensure hospital partners have a clear understanding of LifeCenter’s donor family bereavement support.
  
  

Documentation and Data Management

• Ensures accurate and timely documentation of all family support interactions including, but not limited to, iTransplant and shared spreadsheets.
• Reviews completed donor family surveys aimed at gathering data to improve overall program performance.
• Provides database management support to donor family programs.
  
  

Supervision

• This position has no supervisory responsibilities.
  
  

Other Responsibilities

• Participates in, and may lead, employee committees and events.
• Complies with applicable laws, regulations, and LifeCenter policies and procedures.
  
  

Knowledge, Skills, Abilities

• Ability to learn and understand applicable local/state/federal regulations.
• Crisis intervention skills and a demonstrated ability to discern between grief issues and other life issues that merit referral to other resources are necessary.
• Multi-tasking, i.e., ability to function and complete work with competing priorities and expectations, good problem-solving skills.
• Personal and interpersonal skills, i.e., clarity, diplomacy, consideration, sensitivity, confidentiality, and the ability to collaborate.
• Excellent written and verbal skills, including the ability to prepare correspondence, manuals, and presentations with minimal supervision.
• Ability to analyze and assess situations and create solutions.
• Advanced knowledge of personal computers with at least intermediate and preferably advanced skills in Outlook, Word, Excel, MS Project, Power Point, and other comparable software programs.
  
  

Behavioral Requirements

The employee in this position must uphold the core values of LifeCenter; these include:

• Integrity: We are trustworthy, reliable, respectful, and accountable.
• Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
• Courage: We take personal responsibility and face challenges head-on.
• Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life.
  
  

Physical Activities/Requirements

• Travel is essential to this position; consequently, the employee must be prepared to travel by automobile and airplane.
• This position requires manual dexterity sufficient to effectively operate phones, computers, and other office equipment.
• The individual must have the ability to communicate clearly in English to accurately convey information.
• Specific vision abilities required by this position include close vision, depth perception, and the ability to adjust focus.
• Generally working conditions do not require exposure to hazardous materials nor extremes in health and safety hazards. Work is normally performed in an office or hospital setting, as well as other business environments.
• Move equipment up to 25 pounds with or without assistance.
  
  

ANTICIPATED TIME COMMITMENT

The duties of this position will typically require 37 hours per week. Because of the nature of this position, the employee may need to work outside of regular business hours, including evenings and weekends, sometimes without advance notice.

Education, Experience & Job Requirements

• Bachelor’s degree from a four-year college or university is preferred.
• Relevant work experience can be considered and substituted for academic requirements.
• Documented courses/programs in grief and bereavement counseling preferred.
• Minimum 1-2 years of experience in a related field such as counseling, chaplaincy, or social work preferred.
• Experience in a health care environment or related field is preferred.
• Requires appropriate documentation that allows the employee to travel by air (e.g. current real ID or passport).
• Proof of COVID-19 vaccination or applicable medical or religious exemption will be required as a condition of employment upon offer.
  
  

Benefits and Compensation

LifeCenter Northwest offers medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance. Employees have the option of enrolling in the following supplemental or voluntary plans: life insurance, short-term disability, accident insurance, hospital indemnity, critical illness coverage and pet insurance. Employees enrolled in our 403(b) program will receive an employer match of up to 7% after one year, employees are auto enrolled at 3% and may change their enrollment at any time. LifeCenter encourages all employees to find balance and well-being and provides all employees access to an Employee Assistance Program (EAP) and provides a quarterly Wellness Reimbursement. Employees enjoy paid holidays throughout the calendar year and earn 119 hours of PTO annually (to start) as well as Health Time Off hours that is earned 1 hour per 30 worked, paid living donor leave, two weeks paid jury duty leave after 6 months of service, and three weeks of paid parental leave after one year of service is complete. A comprehensive review of benefits can be found at https://lcnw.org/about/employment-opportunities/.

The pay range for this role is provided above. Where a candidate’s compensation falls within this range is based on several bona fide factors such as experience, tenure, and other specialized knowledge. LifeCenter Northwest is committed to providing its employees equitable and competitive compensation.

LifeCenter Northwest is proud to be an Equal Opportunity Employer.