What are the responsibilities and job description for the EMS Dispatcher position at LifeCare Ambulance Inc.?
LifeCare Ambulance Dispatcher-Full Time Position
The communication center at LifeCare Ambulance is a fast paced, high volume call center managing both emergency and non-emergency calls.
The Dispatcher is responsible for taking inbound calls, assessing and prioritizing the situation, and assigning and coordinating appropriate internal and external resources.
To be successful in this role you must demonstrate well developed phone, in-person and written communication skills.
Our communication and documentation systems are computer based making a demonstrated high level of computer operation skill essential.
Since many times the Dispatcher is the first contact for a client, this person demonstrates a customer focused attitude to serve clients of diverse backgrounds at all times.
The Dispatcher maintains critical working relationships with community resources including Police, Fire, Life Flight, Hazmat, and internally with the LifeCare team.
Requirements:
We require a demonstrated familiarity with standard medical terminology.
Excellent oral and written communication skills.
Work well in a group setting
The preferred Education and Credentials include:
Emergency Medical Dispatch Certification
OR
EMT/Paramedic certification in good standing and with an appropriate level of work experience
Experience working in a call center