What are the responsibilities and job description for the UC Contact Center Agent I position at LifeBridge Health?
Summary:
The Contact Center - Agent I uses protocols, guidelines, and appropriate software systems to handle customer requests coming into the Contact Center by phone, EMR portal, LBH website, or other unified communications. The agent handles requests in support of patients, specific provider practices, departments or other LBH services. Requests will include appointments, prescription refills, or other provider practice associated activity including preauthorization and referral follow up. The agent works in partnership with other staff members and proactively identifies and responds to LBH customer's needs to enhance the customer experience.
Experience:
Required:
* 1-3 years
Education:
Preferred:
* High School / GED
Licensures & Certifications:
Preferred:
* Medical Terminology Certification
Pay Range: $17.00 to $23.58 Based On Experience
Benefits:
Medical, dental, and vision coverage starting the first of the month after hire, plus wellness programs and mental health support
403(b) retirement plan with employer match, pension, and life and disability insurance
Tuition reimbursement toward advanced degrees and specialty certifications
Generous paid time off, fitness discounts, and free on-site parking
About LifeBridge Health
LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.
With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in Maryland.
Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.
LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.
Salary : $17 - $24