What are the responsibilities and job description for the PATIENT SERVICE ASSOCIATE position at LifeBridge Health?
Summary
Who We Are
LifeBridge Health is a dynamic, purpose-driven health system committed to redefining care delivery across the Mid-Atlantic and beyond. Anchored by our mission to improve the health of people in the communities we serve, we are transforming healthcare by advancing access, elevating patient experiences, and fostering bold ideas centered around community-based care.
Sinai Hospital (Baltimore) is a Level II Trauma Center. The ED sees about 49,000 adult patient visits annually, plus a pediatric ED seeing ~12,000‐14,000 visits.
Role Overview:
As a Patient Service Associate in the Emergency Department, you will provide critical secretarial and clerical support to ensure smooth and efficient operations. You’ll collaborate closely with physicians, nurses, and clinical teams to help coordinate patient flow and deliver exceptional service to patients and families.
Key Responsibilities:
- Perform a variety of clerical duties to support emergency department staff.
- Answer telephones, relay messages, and manage calls within your scope of authority.
- Coordinate patient flow in collaboration with physicians, nurse managers, and charge nurses.
Requirements:
- Education: High School Diploma or GED
- Experience: Minimum of 1 year of relevant experience in a healthcare or customer service setting.
Additional Information
What We Offer:Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.
Growth: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.
Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.
Benefits: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.
Why LifeBridge Health?
With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.
Our organization thrives on a culture of CARE BRAVELY—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.
LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.