What are the responsibilities and job description for the PATIENT EXPERIENCE CONCIERGE position at LifeBridge Health?
Summary
- An individual with a customer service background who provides support to patients and families as well as care team members ensuring patients and families are informed, involved, and positively impact the overall patient experience at Sinai Hospital of Baltimore.
- This individual will also facilitate communication among team members as appropriate and prevention and resolution of patient and family concerns as appropriate.
- This individual has demonstrated customer service skills and knowledge, has excellent communication skills, and is able to work in a collaborative manner with ancillary team members, clinicians and leaders
JOB REQUIREMENTS
- Basic professional knowledge; equivalent to a Bachelor's degree; working knowledge of theory and practice within a specialized field
- 3-5 yrs experience in conflict resolution/high level customer service
Additional Information
As one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE BRAVELY for over 1 million patients annually. LifeBridge Health includes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland.Patient Service Representative
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