Director - Operational Excellence

Summary:
Responsible for facilitating the development, management, and implementation of the organization's improvement strategy in partnership with the leadership team to achieve performance excellence. Promotes a culture of continuous improvement through Lean education, training and coaching.

• Ensures the effective operation of the Lean department/program.
• Designs and monitors internal metrics/controls to identify improvement opportunities and measure success.
• Prioritizes, directs, and facilitates hospital activities and education to ensure success in utilization of Lean techniques.
• Develops, manages, and supports a portfolio of strategic projects using the performance improvement model, tools, data analysis, reliability, sustainability and spread.
• Provides regular feedback and recommendations to leaders regarding application of LMS models and methodologies, in support of effective utilization and positive outcomes.
• May oversee sustainability reviews, leading to the development of action plans to ensure established use and reinforcement of continuous improvement methods and tools.
• Leads the strategic planning process for the Lean program and participates in organizational planning initiatives.
• Designs and delivers presentations to senior leadership on the results of analysis work undertaken and the status of transformation initiatives.
• Keeps abreast of external "best practices" with regards to cultural transformation and continuous improvement.
• Develops and implements measurement systems to track effectiveness of business process improvement initiatives, return on investment, value-add and presents findings and recommendations to senior leadership.
• Fosters effective interdepartmental coordination between departments and other members of the Executive Management Team.
• Oversees the planning and execution of Lean Management System (LMS) transformation initiatives that promote continuous improvement, increase operating model consistency, and engage & empower employees to enhance the value of service provided to customers.
• Mentors performance improvement teams and develops performance improvement capacity across the organization.
• Provides high quality project management and analysis for a broad array of clinical and operational issues.
• Provides leadership, coaching, facilitation and monitoring of Lean activities and roadmap.
• Acts as a visible champion for Lean principles and practices while establishing and cultivating an environment that encourages problem solving, critical thinking, and innovation.

Experience:

• 5-7 years of relevant experience
• Bachelor's degree required (within 2 years) from a recognized college or university, Engineering, Business Administration or a closely related field required.

Pay Range: $53.12 to $84.99 (based on experience)

Benefits:

• Medical, dental, and vision coverage starting the first of the month after hire, plus wellness programs and mental health support
• 403(b) retirement plan with employer match, pension, and life and disability insurance
• Tuition reimbursement toward advanced degrees and specialty certifications
• Generous paid time off, fitness discounts, and free on-site parking

About Northwest Hospital

Northwest Hospital is a full-service community hospital in Baltimore County serving Randallstown, Pikesville, Owings Mills, and beyond. As part of LifeBridge Health - one of the region's most comprehensive healthcare systems - Northwest delivers compassionate, high-quality care close to home, with a mission to improve the health of the communities we serve, and to take care of the people who take care of patients.

About LifeBridge Health

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in Maryland.

Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.

LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.