What are the responsibilities and job description for the Service Ambassador Lead position at Life Time, Inc.?
Role Description
In this challenging and rewarding role, you will be responsible for delivering world-class customer service to all members and guests. As a Membership Concierge III, you will play a critical role in promoting LIFE TIME Work and driving the achievement of our acquisition and retention goals. This leadership position requires excellent communication and interpersonal skills, as well as the ability to work collaboratively with team members to create a positive and inclusive environment. If you have a passion for delivering exceptional customer experiences and a proven track record of success in sales and customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
* Provide personalized customer service to all members and guests, responding to their needs and resolving issues promptly and professionally
* Promote LIFE TIME Work to prospective members, assisting them with the buying process and contributing to the achievement of our acquisition and retention goals
* Collaborate with the Concierge Team to create a positive and inclusive environment, sharing expertise and modeling behaviors that drive service excellence
* Participate in daily walkthroughs to ensure all areas are clean, organized, and meet high standards
* Host member events focused on living a healthy way of life and cultivating community connection between members
* Develop and maintain relationships with new and existing members, providing ongoing support and guidance
* Monitor and report on business financials, including P&L, to inform business decisions and drive growth
Requirements:
* High School Diploma or GED
* 3-5 years of sales and customer service experience
* Demonstrated proficiency with Microsoft Office Suite
* Excellent communication and time management skills
Preferred Requirements:
* Experience with Microsoft Dynamics CRM
In this challenging and rewarding role, you will be responsible for delivering world-class customer service to all members and guests. As a Membership Concierge III, you will play a critical role in promoting LIFE TIME Work and driving the achievement of our acquisition and retention goals. This leadership position requires excellent communication and interpersonal skills, as well as the ability to work collaboratively with team members to create a positive and inclusive environment. If you have a passion for delivering exceptional customer experiences and a proven track record of success in sales and customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
* Provide personalized customer service to all members and guests, responding to their needs and resolving issues promptly and professionally
* Promote LIFE TIME Work to prospective members, assisting them with the buying process and contributing to the achievement of our acquisition and retention goals
* Collaborate with the Concierge Team to create a positive and inclusive environment, sharing expertise and modeling behaviors that drive service excellence
* Participate in daily walkthroughs to ensure all areas are clean, organized, and meet high standards
* Host member events focused on living a healthy way of life and cultivating community connection between members
* Develop and maintain relationships with new and existing members, providing ongoing support and guidance
* Monitor and report on business financials, including P&L, to inform business decisions and drive growth
Requirements:
* High School Diploma or GED
* 3-5 years of sales and customer service experience
* Demonstrated proficiency with Microsoft Office Suite
* Excellent communication and time management skills
Preferred Requirements:
* Experience with Microsoft Dynamics CRM
