EMR/IDT Support Manager

POSITION SUMMARY

The EMR/IDT Support Manager provides leadership for LIFE PACE’s electronic medical record (EMR) system, staff training, and administrative support for Interdisciplinary Team (IDT) operations. This position coordinates system improvements, supports accurate and timely documentation, and promotes consistent workflows in collaboration with clinical, quality, compliance, and IT teams. The position directly supervises the Clinic Health Information Manager, who oversees the Medical Records/Scheduling department, and provides departmental oversight through that manager.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Primary duties include the following. Other related duties may be assigned.

Leadership and Department Oversight

• Supervise, coach, and evaluate the Clinic Health Information Manager, providing oversight of the Medical Records/Scheduling department through that manager.
• Partner with the Clinic Health Information Manager to address staffing, training, scheduling, medical records, and departmental performance needs.
• Promote professional communication, collaboration, and accountability consistent with LIFE Senior Services’ core values.

EMR Support and Collaboration with IT

• Collaborate with IT on EMR troubleshooting, user access, system changes, upgrades, and data security; coordinate responsibilities and escalate technical issues as appropriate.
• Serve as the primary liaison with the EMR vendor and work with IT, superusers, and departments to resolve application issues and support successful system adoption.
• Evaluate EMR and IDT workflows, identify improvements, and coordinate consistent processes across teams.
• Develop and maintain training materials, coordinate training schedules, and provide individual or group coaching based on staff needs and system changes.
• Monitor system use and training effectiveness through audits, staff feedback, and performance reporting; coordinate corrective action with department leaders and Quality and Compliance.
• Protect participant information and follow confidentiality, HIPAA, and organizational security requirements in collaboration with IT and compliance leadership.

IDT Administrative Support and Oversight

• Coordinate IDT agendas, meeting documentation, and follow-up; ensure topics from IDT emails, CareHub incidents, and other sources are addressed. Provide backup meeting support to Quality Coordinators as needed.
• Oversee Service Determination Request documentation, assessment quality, notifications, and records of IDT decisions to support timely completion and regulatory review.
• Review incident documentation for completeness, assign and track follow-up tasks, and ensure care plan updates and follow-up visits or evaluations occur when appropriate. Work with clinical and quality leadership to establish follow-up thresholds.
• Monitor timely assessments, care plan completion, required interventions, and documented participant communication; identify needs for unscheduled assessments or care plan review.
• Coordinate care plan meetings and related EMR administrative tasks, supporting collaborative updates during and between assessment periods.
• Standardize IDT processes with clinical, quality, and compliance leaders; monitor outcomes, report concerns, and coordinate staff education and performance follow-up with the appropriate supervisors.

EDUCATION AND EXPERIENCE

Required education, experience, and any applicable licensure or certifications: To be confirmed.

SKILLS

Leadership; staff development; organization; attention to detail; problem solving; professional communication; collaboration; training delivery; and the ability to monitor, analyze, and report on workflow and documentation outcomes.

PHYSICAL REQUIREMENTS

Specific physical requirements and essential physical functions: To be confirmed.

WORK ENVIRONMENT

Work involves collaboration with clinical, administrative, IT, quality, and compliance teams; EMR support; staff training; and participation in IDT meetings. Site and travel requirements: To be confirmed.