INFORMATION TECHNOLOGY SPECIALIST - Tifton, GA

Life Line Home Care Inc. is seeking an Information Technology Specialist to oversee and support all IT operations, including network management, software efficiency, and database administration. This role is responsible for resolving technical issues across office locations, advising leadership on improvements, and managing new tech installations and upgrades. Strong organizational, communication, and problem-solving skills are essential. Some tasks are, but not limited to:

• monitor and maintain computer systems and networks
• talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• troubleshoot system and network problems, diagnosing and solving hardware or software faults
• replace parts as required
• provide support, including procedural documentation and relevant reports
• follow diagrams and written instructions to repair a fault or set up a system
• support the roll-out of new applications/ new hires
• set up new users' accounts and profiles and deal with password issues
• respond within agreed time limits to call-outs
• work continuously on a task until completion (or referral to third parties, if appropriate)
• prioritize and manage many open cases at one time
• rapidly establish a good working relationship with customers and employees, such as software developers
• test and evaluate new technology
• conduct electrical safety checks on computer equipment.
• Basic low voltage support
• Travel within a working day is sometimes needed and may be required at short notice.
• Overnight absence from home may be necessary and occasionally required.

Qualifications:

• High school diploma or GED required; IT degree or 1–3 years of related experience preferred
  

• Proficiency in computer systems and software troubleshooting
  

• Ability to manage multiple projects and adapt to changing priorities
  

• No certifications required
  

• Must be able to occasionally lift up to 50 lbs