What are the responsibilities and job description for the BRANCH OFFICE COORDINATOR - Macon, GA position at LIFE LINE HOME CARE SERVICES INC?
Life Line Home Care Inc. is seeking a Branch Office Coordinator to manage front-office operations, support patient intake and discharge processes, and assist with daily administrative tasks. Key responsibilities include handling calls, assisting patients and referral sources, maintaining accurate documentation, processing inventory and supply orders, and ensuring compliance with organizational and regulatory standards. This role requires excellent communication, organizational, and customer service skills, with the ability to multitask and work collaboratively with clinical and billing teams. In this role, you will be responsible for the following:
Answer calls from patients, physicians, caregivers, and case managers in a friendly, organized, and professional manner.
Address questions and concerns concisely and professionally, routing calls as needed to the appropriate staff for further assistance.
Monitor incoming faxes for new orders, communicate with referral sources upon fax receipt, route order to appropriate office for follow up.
Communicate information to team members in an organized, timely, and professional manner.
Complete follow up audits of referrals to ensure timely processing was completed.
Identify performance improvements for processes and present findings to management as requested.
Qualifications:
High school diploma or GED required
Previous office or administrative experience preferred
Proficiency in Microsoft Office, internet, and billing systems
Strong attention to detail and ability to handle confidential information
Ability to occasionally lift up to 50 lbs