Enrollment and Care Director

Position Overview 

The Enrollment and Care Director serves as a key operational and strategic leader within the organization, supporting the Executive Director in enhancing program efficiency, compliance, and overall impact. This role oversees the Enrollment and Care functions, leading service delivery across customized care pathways while managing data-driven performance metrics and partner engagement. The position coordinates Care Continuum programs, implements community-based initiatives and builds strategic partnerships with health, education, and residential service providers. It involves direct candidate and member engagement including intake and individualized support. Additionally, the role plays a central part in organizational development by contributing to cross-functional collaboration, supervising team members, and guiding budget planning. As a member of the leadership team, the position champions the organization’s mission and vision while driving long-term strategy and community impact. 

Key Responsibilities 

Operational Leadership: 

• Support the Executive Director in developing and implementing policies, procedures, and strategies to enhance operational efficiency, compliance, and effectiveness across programs. 
• Lead and continuously improve the Enrollment and Care functions, ensuring both short-term performance and long-term impact. 
• Develop and manage customized service pathways for Candidates and Members based on individual needs and assessments. 
• Track, analyze, and report on care offerings, referrals, and engagement metrics to inform program improvements and partner performance. 
• Oversee the Continuum of Care programs, coordinating activities with partners, Peer Support Specialists, and agency stakeholders. 
• Recruit, manage, and formalize partnerships with educational, health, residential, and non-residential agencies to support care pathways. 
• Proactively cultivate and maintain referral relationships with key agency partners, increasing referral volume and engagement through outreach, recognition, and regular communication. 
• Represent LLC at community engagement events to recruit candidates and build awareness, including job fairs, GED events, and learning fairs. 
• Conduct intake interviews, including drug screenings and background checks, and maintain complete enrollment records for all Candidates and Members. 
• Collaborate with judicial and governmental agencies as needed to support candidate progress and compliance. 
• Provide individualized support to Candidates and Members through problem-solving, goal-setting, and barrier removal assistance, including escalated case support. 
• Manage Care Closet inventory and stewardship, ensuring consistent supply availability. 
• Coordinate and lead programming, events, support groups, and incentive initiatives such as the Dignity Dollars program. 
• Assist in creating marketing materials and outreach collateral to support program visibility and candidate enrollment. 
• Serve as a liaison with city, environmental, and emergency agencies as needed. 
• Support the development and execution of Orientation, sign-ups, and Care Connect events; serve as a back-up facilitator when needed. 
• Prepare and submit monthly reports related to care services, grants, and programming outcomes. 
• Actively enforce and ensure compliance with organizational policies for candidates and staff under supervision. 
• Provide management, oversight, organization, and scheduling for candidates’ transportation and logistics. 
• Coordinate with LLC’s Chief Communications Officer to ensure the development and creation of marketing materials to support program awareness and generate candidate enrollment. 
• Other duties as assigned. 

Strategic & Organizational Development:  

• Serve as an organization-wide leader, as part of the leadership team, for successful mission delivery, in alignment with our vision, mission, and values, for all staff, partners, candidates/members, and the communities that we serve.  
• Foster proactive, cross-functional collaboration across departments, locations, and organizational levels to ensure effective implementation of strategic initiatives that advance our long-term vision and objectives. 
• Support the recruitment and oversight of Bachelor’s and Master’s level social workers, ensuring alignment with cohort care strategies and service delivery goals. 
• Provide supervision and management for assigned LLC team members. 
• Collaborate with the Regional Executive Director in drafting and reviewing budget line items related to Care Continuum and Enrollment services. 

Qualifications & Skills: 

• Strong personal commitment to LLC’s mission and work.  
• A minimum of 3-5 years of work experience and a bachelor’s degree in associated field or equivalent military experience.  
• Ability to manage volunteers, staff, Peer Support Specialists and interns.  
• Public speaking and strong communication skills, experience working with vulnerable populations including individuals living in poverty, ability to project a caring demeanor, motivate individuals and maintain high expectations for accountability. 
• Ability to conceive, develop and complete tasks without close supervision. 
• Willingness to work in a flexible schedule to include evenings and weekends.  
• Diverse candidates encouraged to apply.