What are the responsibilities and job description for the Zone Lead (Team Lead - Day and Residential Services position at Life Bridges?
Job Overview
Life Bridges is a nonprofit organization dedicated to supporting individuals with Intellectual and Developmental Disabilities (IDD) in achieving meaningful, fulfilling lives. We are seeking a motivated, compassionate, and dependable Zone Lead (Team Lead) to support our Day and Residential Services programs.
This position plays a key role in supporting daily operations while serving as a mentor, coach, and resource for Direct Support Professionals (DSPs). The Zone Lead helps ensure high-quality services, promotes a positive team culture, and supports individuals served in reaching their personal goals.
Duties
- Support the daily operations of Day or Residential Services programs.
- Provide coaching, mentoring, and real-time guidance to DSPs.
- Promote quality service delivery and person-centered supports.
- Assist with training implementation and ensure staff adherence to agency standards and procedures.
- Model professional behavior and agency values.
- Help identify and resolve challenges through collaboration and problem-solving.
- Monitor service quality and assist in maintaining compliance with agency, state, and regulatory requirements.
- Foster a positive, supportive, and team-oriented work environment.
- Support continuous improvement efforts within the program.
- Serve as a resource for staff and help ensure individuals served receive exceptional care and support.
Skills/Required
- High School Diploma and/or equivalent
- Excellent communication skills with the ability to provide guidance, constructive feedback, and encouragement.
- Strong teamwork and collaboration skills with a solution-focused mindset.
- Positive, professional attitude and strong work ethic.
- Strong organizational, time management, and problem-solving abilities.
- Ability to lead by example and model agency values and best practices.
- Commitment to quality services and continuous improvement.
- Ability to adapt to changing priorities in a fast-paced, high-demand environment.
- Comfortable providing hands-on coaching and support in service settings. Will be required to become a trainer for plans to implement with DSPs.
- Reliable attendance and punctuality.
- Flexibility to attend occasional meetings outside normal work hours with advance notice.
- Ability to maintain all required agency training certifications throughout employment.
- Must be able to lift 50lbs (occasionally 100lbs – 150lbs with a lift).
- May work at different job sites. Supervisor can move staff as needed to cover homes/shifts.
Preferred:
- Previous leadership, supervisory, or team lead experience.
- Experience working with individuals with Intellectual and Developmental Disabilities (IDD).
Pay: Up to $17.70 per hour
Benefits:
- 403(b)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $18