What are the responsibilities and job description for the Emergency Call Center Call Taker position at Life Ambulance Network?
Driven by care, the LifeLine philosophy permeates far beyond a slogan. Established in 2008, LifeLine has rapidly blossomed into a regional industry leader. Our staunch reputation is built on reliability, safety, and innovation. Proudly serving our communities in Illinois and Michigan, LifeLine’s progressive expansion is reshaping medical transportation.
Job Description:
LifeLine Ambulance is seeking a qualified Dispatch Call Taker. The Call Taker reports directly to the Director of Communications in conjunction with Dispatchers. The Call Taker is responsible for call intake/scheduling of emergency & non-emergency transportation needs for ambulance & wheelchair bound patients, answering general questions, directing callers to appropriate departments and assisting field personnel.
Responsibilities:
Position Requirements:
IND123
Job Description:
LifeLine Ambulance is seeking a qualified Dispatch Call Taker. The Call Taker reports directly to the Director of Communications in conjunction with Dispatchers. The Call Taker is responsible for call intake/scheduling of emergency & non-emergency transportation needs for ambulance & wheelchair bound patients, answering general questions, directing callers to appropriate departments and assisting field personnel.
Responsibilities:
- Answer, screen, and direct calls
- Distinguish the need for emergency transportation
- Pre-arrange transport for facilities while determining the level of care needed for the patients
- Provide information and assistance for customer service inquires as needed
- Communicate with multiple departments and EMS personal
- Provide supportive information to customers to assist them in arranging appropriate transport
- Other duties as assigned
Position Requirements:
- EMD or EMT -B/P certification preferred
- Medical background
- Detail oriented
- Computer & typing skills
- Ability to excel in high-stress environment
- Adapt to frequently changing policies
- Ability to learn policies and procedures for facilities and recognize when to apply them.
- Weekend availability
- Pleasant, professional phone manner
- A minimum of two years customer service or call center experience
- Competitive Pay, PTO, overtime opportunities
- A variety of elective benefits including Medical, dental, and Vision insurance, and 401K
- Tuition reimbursement
- Uniforms
- On-site continuing education
- Family culture based on open communication
- EMS career advisers
IND123
Salary : $17 - $20
