What are the responsibilities and job description for the Call Center Operator position at LIFE ALERT CALL CENTER?
COMPANY
Founded in 1987, Life Alert is a top leader in the emergency response industry and expanding due to the ever-growing senior customer service market. Our call center operators save lives by providing a unique technology and customer service that enables people to live at home with independence and comfort, living their lives the way they want to, with a feeling of safety and peace of mind.
POSITION
Life Alert Emergency Response is currently seeking Full Time Entry Level Call Center Operator for our 24 Hour Call Center in Encino, California. This is an on-site entry level position where you will be fully-trained.
COMPENSATION
$22 - $24 / Hour (depending on work history and experience)
AVAILABLE SHIFTS (working weekends and holidays are required)
- Day Shift (7:00am - 3:30pm)
- Swing Shift (3:00pm - 11:30pm)
- Overnight / Graveyard Shift (11:00pm - 7:30am)
QUALIFICATIONS
- High School diploma or equivalent
- Minimum typing speed of 35WPM
- Strong verbal and written communication skills
- Punctuality, organizational skills, and ability to prioritize and multi-task
- Work well under pressure and stressful situations; exhibit emotional control
- Ability to display a strong sense of urgency
- Bi-lingual or Spanish speakers a plus
RESPONSIBILITIES
- Answer incoming emergency and non-emergency calls; route calls to medical emergency services and 3rd parties.
- Obtain medical emergency information by ascertaining the nature of the problem, calm the caller, and remain on the line until help arrives.
- Obtain fire emergency information by ascertaining the nature and extent of the fire.
- Obtain police emergency information by assessing the nature of incident and determining if other emergency services are required.
- Maintain quality results by following and enforcing standards and emergency protocols.
- Resolve incoming calls by following standard operating procedures; obtain pertinent information; make connections to appropriate department.
- Document actions by completing forms, reports, logs, and records.
- General data entry; includes setting up new customer accounts, entering contact information and medical history, and other pertinent information
- No experience required. We will train you.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $22 - $24