Night Auditor

Night Auditor

Position Overview
The Night Auditor is responsible for balancing the hotel’s daily financial transactions, providing exceptional overnight guest service, and ensuring the property remains safe, clean, and operating smoothly throughout the night. This role blends front desk operations with basic accounting responsibilities.

Key Responsibilities

Guest Services

• Greet, check in, and check out guests with a warm, efficient, and professional approach.

• Respond to guest requests, questions, and concerns promptly.

• Assist with reservations, room changes, and billing inquiries.

• Monitor guest satisfaction and escalate any issues as needed.

Night Audit & Financial Duties

• Complete daily audit of all hotel revenue and payment postings.

• Reconcile folios, verify room rates, and ensure accuracy of charges.

• Prepare and distribute daily reports to management.

• Balance cash drawers and process end-of-day financial procedures.

Property Oversight

• Monitor building safety and security during overnight hours.

• Walk the property to ensure cleanliness, equipment functionality, and overall order.

• Coordinate with housekeeping or engineering when issues arise.

• Handle emergency procedures calmly and correctly if needed.

Front Desk Operations

• Manage overnight phone calls, emails, and guest communication.

• Maintain the front desk area and lobby cleanliness and presentation.

• Process late arrivals, no-shows, and early departures.

• Ensure accurate room inventory and update the PMS as required.

Qualifications

• Previous front desk or hotel experience preferred, but not required.

• Basic understanding of accounting or financial reconciliation is a plus.

• Strong attention to detail and ability to work independently.

• Excellent customer service and communication skills.

• Ability to stay alert, organized, and efficient throughout overnight shifts.

• Proficiency with PMS systems (e.g., Opera, Cloudbeds, etc.) is beneficial.

Physical Requirements

• Ability to stand for extended periods.

• Occasional lifting of up to 25 lbs.

• Night, weekend, and holiday availability required.

Salary : $23