MEMBERSHIP DIRECTOR

The Standard Spa, Miami Beach

GENERAL JOB DESCRIPTION

The Membership Director leads a vibrant, dynamic membership culture by curating a diverse community of engaged, connected members who embody The Standard lifestyle. This role designs and implements programs, initiatives, and tools that attract, nurture, and retain a healthy membership base while elevating the member journey at every touchpoint. Serving as the key ambassador and liaison between members and the property, the Membership Director ensures a seamless, welcoming, and high-touch experience that aligns with the spirit of The Standard Spa, Miami Beach.

REQUIRED SKILLS & QUALIFICATIONS

• Bachelor’s degree or equivalent professional experience

• Proven sales and contract execution experience

• Previous cashiering or POS experience

• Fluency in English (verbal and written); Spanish or another foreign language preferred

• Prior management experience, ideally within a hospitality or membership-driven environment

• Demonstrated success in both sales and sales management

• Strong guest/member/client relations background

• Clear, positive, and professional communication style

• Creative problem-solver with strong follow-through

• Exceptional attention to detail, accuracy, and efficiency

• Ability to work a flexible schedule including nights, weekends, and holidays as needed

• Ability to remain calm, thoughtful, and solutions-oriented under pressure

• Collaborative team player who works cohesively across departments

TASKS & DUTIES

• Cultivate a strong membership community by identifying and engaging individuals who resonate with the property’s ambiance, amenities, and lifestyle.

• Actively pursue networking and outreach opportunities to expand membership pipelines and build long-term relationships.

• Foster a highly responsive service culture where members consistently feel heard, valued, and appreciated.

• Meet and exceed membership revenue targets, retention goals, and departmental KPIs.

• Provide timely reporting, including active member counts, monthly/annual sales, retention data, and trend analysis.

• Oversee all aspects of membership administration: sign-ups, contracts, processing, billing, cancellations, freezes, and account maintenance.

• Host, plan, and execute membership experiences such as open houses, mixers, curated gatherings, and community-based interactions.

• Contribute ideas and content for monthly newsletters, member events, and Member Perks to drive ongoing engagement.

• Address member concerns promptly, offering solutions that align with property guidelines and brand standards.

• Uphold and enforce property rules, ensuring member behavior aligns with community expectations.

• Partner with internal departments to support property-wide initiatives and enhance the membership experience.

• Adhere to all financial controls and protocols regarding membership management and payment processing.

• Maintain confidentiality of member/guest information and sensitive property data.

• Liaise with owners/investors as needed, providing prompt, professional support for their membership-related inquiries.

PHYSICAL REQUIREMENTS

• Ability to move throughout the property and navigate a variety of indoor/outdoor environments

• Reach up to 3 feet and lift/transport items up to 15 pounds within the spa and hotel

• Comfort working in variable weather conditions

• Ability to stand or sit for extended periods, up to a full shift

• Holiday and weekend availability.