Membership Administrative Assistant

Department: Membership
Reports To: Membership Director
Level: Line ( Temporary)

Position Summary

We are anything but Standard, and neither is this role.

The Membership Administrative Assistant is a key support position within our Membership team, responsible for bringing structure, organization, and clarity to a fast-paced, ever-evolving environment. This role sits at the intersection of operations, data, and guest experience, supporting everything from member communications and event coordination to historical data analysis and document organization.

This position is ideal for a highly organized, detail-oriented multitasker who thrives in less structured environments and enjoys creating systems that make things run better. Your work will directly support the growth, efficiency, and evolution of The Standard’s Membership program.

Key Responsibilities

• Manage and maintain Membership calendars, including scheduling meetings, interviews, and calls.
• Assist with email management to ensure timely responses to high-priority communications.
• Sort and distribute incoming mail to appropriate team members.
• Support day-to-day administrative needs of the Membership team.
• Assist with planning, coordination, and execution of membership events and activations.
• Support marketing initiatives aimed at increasing member engagement and participation.
• Help ensure a seamless and elevated experience for members across all touchpoints.

• Scan, digitize, and organize historical membership agreements across multiple years.
• Build and maintain a clean, logical, and user-friendly digital filing system.
• Ensure all documents are accurately labeled, categorized, and easily retrievable.
• Gather and organize historical data related to the membership program, including:
  • Pricing changes and trends over time
  • Evolution of membership offerings and benefits
• Compile historical programming and F&B activation data by month and year.
• Assist in organizing data for internal analysis and strategic review.
• Pull and organize reports on monthly active members across multiple years.
• Assist in structuring data for performance tracking and comparison.
• Format, standardize, and organize Standard Operating Procedures (SOPs).
• Ensure consistency in layout, clarity, and presentation.
• Support the development and maintenance of a centralized SOP library.

Required Skills & Qualifications

• Bachelor’s degree preferred.
• Minimum of 1 year of experience in an administrative or support role.
• Hospitality or hotel experience preferred.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office and SharePoint.
• Ability to manage large volumes of data and documentation.
• Strong formatting, documentation, and presentation skills.
• Ability to work independently and meet project deadlines.
• Excellent communication skills, both written and verbal.

Core Competencies

• Problem Solving & Critical Thinking
• Organization & Time Management
• Attention to Detail & Accuracy
• Communication (Written & Verbal)
• Adaptability & Flexibility
• Confidentiality & Professionalism
• Dependability & Accountability
• Quality Control

Project Details

• Temporary, project-based role (summer assignment)
• Defined deliverables with clear objectives
• Potential for extension based on business needs and performance

Physical Requirements

• Ability to sit for extended periods of time.
• Occasional bending, kneeling, and light physical movement.
• Ability to lift, push, pull, or carry up to 10 pounds.
• Ability to use hands for typing, writing, and handling documents.

Why You’ll Love Working Here

At The Standard, we believe in building community—and our Membership program is at the heart of it. This role gives you a behind-the-scenes look at how that community is built, supported, and grown.

You’ll have the opportunity to bring structure to something creative, contribute to meaningful projects, and work alongside a team that values individuality, collaboration, and fresh ideas.

Perks & Benefits

• Restaurant Discounts across the property
• Spa Discounts on treatments and services
• Boutique Discounts on retail items
• Access to our Spa & Gym Facilities, plus up to 3 fitness classes per week
• Paid Time Off (where applicable based on assignment)
• Opportunity for growth and potential extension

Work where hospitality, culture, and community come together… every day.